Account Director - Customer Acquisition
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Role: Account Director - Customer Acquisition
Located: London
Package: Competitive salary, commission, company car plus additional benefits
(Ricoh operate a vibrant working policy giving you flexible hybrid working options)
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find Out More About Ricoh Today
What you will be doing
To spearhead new business development initiatives focused on acquiring and nurturing high-value, strategic (lighthouse) accounts. This role is pivotal to our growth strategy by penetrating complex enterprise targets and cultivating long-term, revenue-generating relationships.
- Responsible for successfully sourcing and building executive-level relationships within targeted enterprise accounts, creating a robust and strategically balanced pipeline that drives business wins and sustainable revenue and margin growth across multiple business lines.
- Lead acquisition efforts from first engagement through to established revenue streams, collaborating cross-functionally to ensure new accounts smoothly transitioned from incubation phases into scalable, long-term business contributors.
- To consistently deliver conversion of high-value, multi-stakeholder deals by aligning tailored solutions responding to customer challenges, resulting in accelerated decision cycles and optimised deal value and budget target achievement.
- To showcase the differentials in Ricoh’s value proposition in competitive enterprise environments by ensuring seamless integration of specialist support and delivering an exceptional customer experience across all sales engagements to create long-term trust and business relationships.
- Responsible for maintaining rigorous discipline in CRM and pipeline management, enabling real-time visibility of sales activity, accurate forecasting, and strategic reporting aligned to revenue targets.
- To undertake prospective client profiling, pre-qualification of wallet spend opportunity and Account Business Planning to maximise selling opening is achieved.
- Actively contribute to a high-performing sales culture by mentoring peers, sharing best practices, and setting a high standard in execution, accountability, and professionalism.
- Experience landing and expanding strategic accounts (e.g., lighthouse or Fortune 500 clients).
- Background in technology, SaaS, professional services, or complex solution sales.
- Demonstrated ability to meet or exceed multi-million-pound targets in competitive environments.
- Experience working with or within high-performance sales teams in matrix or cross-functional structures.
- Strong understanding of market segmentation, vertical selling, and industry-specific challenges.
- Strategic Prospecting & New Business Development - Ability to identify, qualify, and pursue high-value new business opportunities.
- Skilled in building and executing targeted go-to-market strategies.
- Strong research and market intelligence capabilities to uncover prospect needs and buying signals.
- Proven experience managing complex sales cycles with multiple stakeholders.
- Expertise in consultative and solution and value-based selling approaches.
- Ability to tailor value propositions to enterprise customer pain points and strategic goals.
- Ability to build trust and credibility with senior executives (C-level, VP-level).
- Skilled in navigating corporate hierarchies and influencing cross-functional buying groups.
- Strong commercial judgement with experience in pricing strategy, margin management, and contract negotiation.
- Ability to balance short-term revenue wins with long-term account potential.
- Excellent verbal and written communication skills.
- Comfortable delivering persuasive sales presentations and business cases to senior stakeholders.
- Experience transitioning new accounts into long-term, recurring revenue streams.
- Ability to create and execute account growth strategies (upsell, cross-sell).
- Skilled in maintaining pipeline hygiene and accurate forecasting using CRM tools
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
- Career development and life-long learning opportunities
- Opportunity to join a global company
Ricoh’s Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
IT Services and IT Consulting
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#J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £150,000 - £200,000
- Job Type:
- FullTime
- Category:
- Sales, IT & Technology
