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Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Sales, Underwriting

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

2

What Is the Opportunity?

We are looking for an Account Director to join our Distribution team.

In this role, you will use your previous experience in a similar role to lead and optimise business partnerships and relationships, with one or more strategically significant Accounts, to retain and grow profitable business in line with agreed strategies and targets.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro-rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Account Management: Manage commercial relationships with large, complex, and strategically important Accounts, working to build mutually advantageous, sustainable business partnerships that meet agreed revenue, business mix, and growth targets.
• Communicate and promote the Travelers' Proposition to Account(s), building wide networks and strong personal relationships at senior levels (e.g., MD, FD) to influence business strategies and ensure continuing commercial alignment.
• Develop, gain agreement to, and implement comprehensive Account Plans that will maximise the business opportunity and 'share of wallet' across multiple lines of business.
• Develop, negotiate, and implement new or enhanced business arrangements, joint marketing activities, service agreements, etc., to increase revenue, overall 'share of wallet,' and expand the business mix, on a profitable basis, in line with the agreed Account Plan.
• Monitor Account performance and pipeline activities against Plan and expectations, investigating and taking timely action to ensure targets are met and/or performance issues are effectively addressed.
• Lead the management of relations with assigned Accounts, monitoring the operation of the contact network and taking action as necessary to ensure consistency of message and the prompt and effective resolution of issues arising.
• Monitor and direct Account-related activities and interactions within Travelers, ensuring the timely involvement of others (e.g., Executive team members, Underwriting, Marketing) as necessary to grow or win business and maintain or enhance Account relations.
• Build, maintain, and ensure the recording of detailed knowledge and understanding of individual Accounts to inform Account planning, communication, and management processes.
• Manage complaints within own licence level appropriately to maintain quality and continuity of relationships.
• New Account Development: Contribute to the development of effective business strategies, priorities, and market propositions, drawing on own knowledge, understanding, and interpretation of local markets, competitors, and Accounts.
• Lead and/or contribute to the identification, prioritisation, and winning of significant new Account relationships, ensuring the Travelers Proposition is profitable, strategically aligned, and commercially attractive to both parties.
• Other duties as assigned.

What Will Our Ideal Candidate Have?

• Extensive experience in the commercial insurance industry and in a business development role.
• Understanding of both Lloyd's and UK marketplace.
• In-depth knowledge of assigned Accounts: organisation, strategy, internal networks, and influencers.
• In-depth knowledge of local markets, financial services, competitors, and Travelers propositions and products.
• Relevant licences or professional accreditation required to meet internal, local industry/regulatory codes.
• Knows how to:
• Develop commercial relationships to build sustainable long-term, profitable business partnerships.
• Identify and manage key Influencers, including Executives, within major businesses.
• Build and implement complex, multi-level Account Plans.
• Build and execute commercial negotiating strategies and processes.
• Apply a wide range of marketing and selling skills and techniques to retain and generate new business.
• Make timely and balanced commercial judgments based on accurate cost-benefit analysis, reflecting long, medium, and short-term considerations.
• Use data and information to inform good planning and decision-making.
• Identify market drivers and trends to develop business.
• Create effective collaboration across disciplines and functions.
• Manage and prioritise activities appropriately.
• External Business Partnership/Relationship management.
• Selling (technical skills and product tools/techniques).
• Business and Account planning.
• Prospecting.
• Commercial negotiation.
• Communication (oral, written, and presentation skills).

What is a Must Have?

• Good knowledge and experience with broker distribution.
• Leading compliance and agency knowledge required.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start with a minimum of 25 days holiday annually, plus options to purchase additional days for up to 35 days per year.
• Wellness Programme: Offers tools, discounts, and resources to support your wellness and mental health needs.
• Volunteer Encouragement: We encourage community involvement through our Matching Gift and Volunteer Rewards programmes.

Employment Practices

Travelers is an equal opportunity employer. We value the abilities and talents each individual brings and recognize the benefits of diversity.

If you have questions about the physical requirements of this role, please contact us for assistance.

Travelers reserves the right to fill this position at a level above or below the level posted.

For more about our benefits, please visit our website.