Join to apply for the Account Director, Enterprise role at Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. This is a consultative sales role focused on expanding existing customer relationships and driving revenue growth through cross-sell, up-sell and expansion opportunities within the install base. Summary As an Install Base Account Director, you will expand customer relationships, drive growth, and maximise the value of Genesys solutions through cross-sell, up-sell and expansion opportunities. You will work with current customers to identify cross-sell, up-sell and expansion opportunities, ensuring continued adoption of Genesys Cloud, AI and Digital solutions. Key Responsibilities

Grow existing customer relationships by identifying opportunities for expansion, upselling, and cross-selling Genesys Cloud solutions. Develop deep relationships with key customer stakeholders to drive expansion. Engage proactively with existing accounts to ensure adoption and maximise customer value. Manage complex sales cycles in a consultative manner, leveraging the MEDDPICC framework to drive predictable growth. Identify prospect needs and effectively respond to objections. Drive renewals and expansions in partnership with Customer Success, ensuring customer satisfaction and continued usage of Genesys Cloud. Act as a trusted advisor, providing strategic guidance on customer experience (CX) best practices and industry trends. Collaborate with partners and internal teams to drive customer engagement and growth. Track and forecast sales performance, ensuring accurate pipeline management in Salesforce. Negotiate and close in a predictable manner. Establish yourself as a ‘Trusted Advisor’ to customers and develop innovative ideas for the internal team. Respect and follow the One Genesys Values to deliver Experience as a Service.

Minimum Requirements

Track record of success in selling Cloud and/or Digital products. 4+ years of experience selling CCaaS, SaaS, or Customer Engagement solutions with a proven track record in expansion sales. Strong background in upselling, cross-selling, and renewals within an existing install base. Managing a complex and consultative sales environment utilising MEDDPICC for opportunity management. Experience working with partners and as a direct seller. Ability to demonstrate a commitment to excellence with strong business acumen. Excellent communication and active listening skills; strong objection handling, persuasion and negotiation abilities. Strong collaboration skills, with ability to work with multiple team members. Ability to multi-task and manage multiple streams of work simultaneously. Proven track record of meeting/exceeding established sales goals. Ability to communicate effectively at all levels within the prospect’s organisation and manage internal stakeholders.

If a Genesys employee referred you, please use the link they sent you to apply. About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Seniorit y level Director Employment type Full-time Job function

Sales and Business Development

Industries

IT Services and IT Consulting and Software Development

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