As an Install Base Account Executive, you will be responsible for expanding existing customer relationships, driving growth within our enterprise, commercial and SMB install base, and maximising the value of Genesys solutions. You will work with current customers to identify cross-sell, up-sell and expansion opportunities, ensuring continued adoption of Genesys Cloud, AI and Digital solutions.* Grow existing customer relationships by identifying opportunities for expansion, upselling, and cross-selling Genesys Cloud solutions.* Develop deep relationships with key customer stakeholders, including the Champion, Economic Buyer, and Decision Makers to drive expansion.* Engage proactively with existing accounts to ensure adoption and maximise customer value.* Manage complex sales cycles in a consultative manner, leveraging the MEDDPICC framework to drive predictable growth.* Identify prospect needs and effectively understand and respond to their objections* Drive renewals and expansions in partnership with Customer Success, ensuring customer satisfaction and continued usage of Genesys Cloud.* Act as a trusted advisor, providing strategic guidance on customer experience (CX) best practices and industry trends.* Collaborate with partners and internal teams, including Professional Services, Customer Success, and Marketing, to drive customer engagement and growth.* Track and forecast sales performance, ensuring accurate pipeline management in Salesforce.* Negotiate and close in a predictable manner* Thought Leadership - Provide expertise around particular areas of interest and be able to discuss industry trends and best practices* Establish yourself as a ‘Trusted Advisor’ to customers* Develop innovative ideas and develop new approaches to the internal team (Sales Development Representative SDR).* Assist in enhancing the current team environment.* Respect and follow the One Genesys Values to deliver Experience as a Service, Embrace Empathy, Fly in Formation and Go Big* Track record of success in selling Cloud and/or Digital products* 4+ years of experience selling CCaaS, SaaS, or Customer Engagement solutions with a proven track record in expansion sales.* Strong background in upselling, cross-selling, and renewals within an existing install base.* Managing a complex and consultative sales environment utilising MEDDPICC for opportunity management* Experience working with partners and as a direct seller* Ability to demonstrate a commitment to excellence with a strong business acumen* Expert communication and active listening skills* Excellent objection handling, persuasive and negotiating abilities* Strong collaboration skills, with ability to work with multiple team members* Ability to multi-task and manage multiple streams of work simultaneously* Proven record of meeting/exceeding established sales goals* Evidence of being able to communicate at all levels within the prospect’s organisation, as well as managing internal stakeholders### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr