Job Title: Account DirectorLocation: RHS WisleySalary: £75,000 - £80,000 DOEContract: Full-Time, Permanent, 5 out of 7 days per weekAs the Account Director of this vast, prestigious, multiple catering outlet venue, you will take on a key leadership role within the team to shape the strategy, deliver exceptional food and service as well as drive the commercial performance of the venue. As a newly won contract to the Restaurant Associates Venues team, we require a leader who is confident with implementing processes, comfortable with balancing strategic and commercial decision making and enjoys developing innovative approaches to move the venue forward.In this role, you will be leading a talented team alongside working with senior partners, and you will embody the Restaurant Associates Venues values and cultures as well as implementing processes that will ensure this venue continues to be high performing whilst having guest experience at heart. This is a highly visible, client-facing leadership role where innovation, accountability, and collaboration are key.Responsibilities:Lead day-to-day operations across the multiple catering outlets on site, consisting of restaurants, coffee shops, and event spacesTake ownership of the full P&L, including forecasting, and financial reporting to internal senior stakeholdersCo-create and implement strategic plans with RHS Wisley and internal teams to ensure the guests experience the highest standard of food and beverage on offerChampion employee engagement, wellbeing, and team development on siteDeliver and exceed standards in customer service, food quality, and complianceDrive sales growth through creative marketing and events planning with an innovative approach to increase potential sales and market positionAct as the on-site cultural ambassador, fostering a positive and inclusive workplaceInspire a team to embody the Restaurant Associates Venues culture and work with the senior operators on site to continue implementing this.The Ideal Candidate:Minimum of 3+ years proven experience in a similar senior/regional role.Proven experience in previous contract catering, hospitality and/or venue management roles.Ideally worked in a similar environment – heritage/culture visitor attraction venue with multiple different food offering operations – grab & go, restaurants, events-based dining such as canapes and bowl food.Strong financial acumen and track record of delivering against budgetsInspirational leader with excellent communication and stakeholder skillsCommercially savvy and results-driven, with a focus on continuous improvement along with strong KPI management.Passionate about food, service, and guest experienceConfident, client-facing, and calm under pressureAble to balance strategic thinking with operational deliveryWe offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. #J-18808-Ljbffr