Are you ready to take the lead in delivering outstanding service at one of the largest hospitals in London? Mitie is seeking an experienced Account Director to oversee our Soft FM contract at St Georges Hospital, driving operational excellence and strategic growth. This is a unique opportunity to make a lasting impact, building strong partnerships and leading a dedicated team.

Responsibilities

• Ensure effective management and successful delivery of a complex, multi-service contract in alignment with St Georges Hospital and Mitie's strategic objectives.
• Develop, implement, and regularly review a long-term strategic plan and roadmap for the account, fostering sustainable outcomes and continuous improvement.
• Build and nurture enduring client relationships across all levels, positioning Mitie as a trusted partner and first point of contact.
• Champion collaboration with customers and sub-contractors, maintaining open communication and driving service excellence.
• Lead and inspire operational staff, providing mentoring and support to uphold the highest standards of service delivery.
• Develop a deep understanding of customer ambitions and challenges, tailoring solutions to meet their evolving needs.
• Identify opportunities for growth within the account, expanding service offerings while proactively managing risks.
• Implement and oversee service level agreements (SLAs), monitoring performance and driving continuous improvement initiatives.
• Host regular stakeholder meetings, providing strategic direction and fostering a culture of transparency and partnership.
• Work collaboratively with internal teams in Finance, HR, Commercial, and Operations, ensuring seamless delivery and resolution of challenges.

Qualifications

• Proven experience in managing large, multi-service contracts within facilities management or a related sector.
• Exceptional leadership and relationship-building skills, with the ability to influence stakeholders at all levels.
• Strategic thinker with a history of implementing successful account plans and driving business growth.
• Excellent communication, organisational, and problem-solving abilities.
• Strong understanding of service level agreements, performance monitoring, and continuous improvement methodologies.
• Ability to collaborate effectively with diverse teams and adapt to evolving client needs.