We’re an independent CRM agency that combines data, insight, and strategy with talent, personality, and craft to deliver fantastic results for global brands.

We’re empowered by our freedom to flex for our clients.
We’re proud of how every individual has a part to play.
We’re passionate about turning problems into solutions.

We are Armadillo.

At Armadillo, we work with some of the world’s biggest brands, including Disney, Huel, Nationwide, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

We are now on the lookout for an Account Director to lead on relationships with clients, and direct the delivery of work from the Armadillo team. So, think you can help us?

Account Director Responsibilities

• As Account Director, you will own and maintain excellent client-agency relationships with client stakeholders at all levels

• Understanding the client’s strategic goals, and supporting the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team

• Present major or complex project scope and budget proposals, project and status updates, and creative work to clients - securing client’s understanding, buy in and project approval

• Producing written work such as project presentations, proposals, budgeted scopes of work, timing plans, reports and client comms for Senior Manager levels

• At Account Director level, you will be expected to provide expertise, guidance and support for both junior CS team members, as well as team members in other disciplines to help them meet project goals and deliverables

• Identify opportunities to delivery efficiency for the client, accurately estimating resource requirements within and outside of Armadillo, costing to ensure profitability for Armadillo in line with our business targets

• Monitor, reconcile and manage resource deployment against client projects - directing team resources as required to ensure profitable delivery of projects within budgeted hours, and reporting accurately on project health

• Creating and issuing invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process

• Identify opportunities to secure incremental projects and scope with clients, sharing business cases internally based on the rationale for the client sales growth potential for Armadillo

• Convert business growth opportunities to additional sales by engaging client stakeholders with the rationale for additional projects

• Prepare complex timing plans to the highest standard

• Write briefs for complex or major projects, whether for creative, technical or strategy requirements

• Lead the task management and resource allocation across all projects for the client

• Ensure the maintenance of the highest quality assurance standards in your own work and your CS and PM team members and hub

• Support business development by participating in pitch teams as required

Account Director Requirements

• Experience in an Account Director role is essential to hit the ground running

• Understanding of agency Client Services techniques

• Understanding of CRM principles and data-driven marketing best practices

• Great communicator and great at building relationships with clients as well as colleagues at Armadillo

• Leadership qualities, from supporting a CS team, guiding projects, mentoring and recruitment support

• Well organised and demonstrate thorough attention to detail

• Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), and Wrike or another PM tool

• Highly motivated to meet deadlines and the highest standards

• Dedication to producing work to be proud of both individually and as a team

• Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements

Benefits

At Armadillo, we truly appreciate the hard work & dedication of our employees, and so we offer the following benefits to all Armadillos:

• Hybrid working environment – 3 days in our central Bristol office / 2 days remote

• 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays

• Summer and Christmas hours – finish 2.5 hours early one Friday per month in June, July, August and December

• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution

• Bupa dental care & Vitality health insurance

• Lots of social events, including Summer and Christmas parties

• Cycle to work scheme

• Employee Assistance Programme offered by Assured Health

• IPA Membership & Bristol Creative Industries Membership

We are also committed to creating a diverse workforce and environment, so all qualified applicants will receive consideration for employment at Armadillo, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origins, genetics, disability or age.