We’re the next generation brand and design agency: boutique in mindset, entrepreneurial in spirit, global in scale. Worldwide, we’re over 500 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, sgsco. Our focus is on ‘adaptive’ delivery, the fuel that powers our clients to move fast, move forward and move confidently.

We are currently seeking an Account Director to join our Client Services team. Client Services are the voice of the client within Marks. You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.

In this role, you will have opportunity to work with an award winning team, and with our most prestigious and largest EMEA client, working directly with them and our team to shape and build 'jewel in the crown' brands globally.

Ideally, you will be an established Client Services leader, and use your knowledge of brand development and strategic design processes to add richness and value to every conversation and touchpoint.

This is a hybrid working role, and we are happy for the successful candidate to be based at either our Birmingham or London office.

In this role you will:

• Strengthen client relationships at the highest level, understanding their business plans and marketing challenges now and in the future –understanding the role Marks and sgsco can play, identifying and selling our services against our end-to-end capability.
• Act as a strategic design and brand consultant, drawing upon your considerable design and brand experience to inspire, add insight and best practice to every touchpoint
• Set the highest standard for yourself and the agency across: quality of brief, clarity of project plans, crafting engaging client presentations and robust project proposals
• Follow financial procedure. Own the accuracy of our forecast, sales tracker, accrual data
• Partner with the Client Service Director to establish profitable, realistic business plans, set achievable targets, ensure Marks delivers against its competitive pricing proposition
• Create a high-performing Client Services Team, seeking feedback and acting accordingly

You will have:

• 8-12 years experience within a Brand or Design/Packaging agency, in Client Service roles
• Understanding of HR and Financial best practice
• A degree or equivalent, in Marketing, Advertising, Design or related field
• Excellent brand development, life-cycle and strategic design process knowledge
• Strong team leadership, coaching mindset and influencing skills
• Strong understanding of design, artwork, print and manufacturing processes
• Commercial drive and focus

We will offer:

• 25 days holiday per annum + additional 'Me Day'
• Flexible working during summer hours
• Pension Scheme
• Voluntary SGS Europe Group Healthcare Scheme
• Life Assurance
• Healthcare Digital GP Service
• Holiday purchase scheme
• Health Assured Employee Assistance Programme
• City Bike Scheme (London only)
• Employee referral program

And of course, it goes without saying that we are committed to Diversity, Inclusion and Belonging, therefore welcome and encourage applications from all. Marks prides itself on a truly inclusive culture at all levels that respects different opinions and points of view, providing everyone with the opportunity to experience connection and sense of belonging.

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