As an Account Director at Iyuno, you will be accountable for your clients; developing and maintaining strong client relationships and ensuring that client needs are met effectively and efficiently. You are accountable for the successful delivery of client projects, and a point of escalation for any issues, working to ensure that Iyuno delivers high-quality services that meet or exceed expectations. You drive strategic growth in our client accounts.ResponsibilitiesClient Relationship Management: Collaborate, build and maintain long-lasting relationships with your client, understanding their business needs and objectives to provide them with excellent solutionsTeam Leadership: Lead, mentor, and manage professional account managers, ensuring high performance, professional development, and alignment with Iyuno’s objectives.Client orders: Oversee and understand all client order requests and PO’s and communicate effectively to Service Delivery. Act as a senior point of escalation and collaborate with the client and Service Delivery teams on any operational issues to ensure the clients' interests are represented and met.Client Satisfaction: Monitor and assess client satisfaction regularly, addressing concerns promptly to ensure high levels of client retention. Monitor any client systems to ensure correct data capture and progress.Cross functional collaboration: Collaborate with internal teams (business development, sales enablement, Pricing and forecasting, Marketing, Contract management, Service delivery, Operations) to ensure timely and successful delivery of projects to clients.Business development: Identify and exploit any opportunities for upselling and cross selling services. Assist in acquiring new clients with the business development team.Performance Analysis: Monitor account performance, and margins on accounts using reporting and insights for clients to demonstrate value and impact.Contract Renewals: Conduct contract renewals and negotiation processes, ensuring favourable outcomes for both the company and the client.Pricing management: Oversee quote creation and revision. Obtain quote approvals and oversee quote delivery. Collaborate with the pricing and bid teams to ensure effective negotiation, RFP’s and pricing of projects.Budget Management: Oversee account budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations. Oversee any billing or PO issues.Market Insight: Keep up-to-date with industry trends, market changes, and competitor activities.Skills and experience requiredBachelor’s degree in Business, Marketing, Communications or related field (or equivalent work experience).Proven experience in account management, client operations, or sales (5+ years preferred).Proven track record in managing high value accountsStrong interpersonal and communication skills, ability to build rapport with clients and colleaguesAbility to multitask and manage multiple accounts simultaneously.Problem-solving skills and the ability to resolve client concerns effectively.Experience in localisation and mediaStrategic thinker with problem solving skillsStrong leadership skills, experience of managing and developing teamsThrives in fast paced dynamic environmentsIyuno is an equal opportunities employer and welcomes applications from all qualified candidates. #J-18808-Ljbffr