Associate Director – Hays Enterprise Solutions

Location – London or Leeds

This role can be based in London or Leeds and will require you to be on site 3 days a week and will benefit from our hybrid working arrangements.

About Hays

Hays is a market leader in specialist recruitment and workforce solutions worldwide. With over 50 years’ experience Hays employs over 9,500 people across 31 different countries within 21 different industries.

But joining Hays isn’t about being part of a global business leader; here your ambition, collaboration and performance will be celebrated. Hays offers clear progression pathways, continue your recruitment career with us at Hays!

Your Role

Associate Director, responsible for service delivery across a total talent management solution, encompassing RPO, MSP, Employer Brand, Insights and Assessment. Working closely with the Client Services Director, you will take a strategic approach to shape and evolve the service, providing expert advice on resource, requirements, future skills and workforce planning across internal, external and contingent talent.

Key deliverables

• Establish and develop key relationships in line with the Client’s business/talent strategy and contract framework
• Deliver operational excellence with a focus on continuous improvement and delivery of contractual SLAs
• Lead a team of Resourcing Business Partners, managing individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, conducting performance appraisals and rewarding and recognising employees
• Ensure self and team are embedded in the client’s business, working as key members of HR
• Build and maintain an effective partnership with the Client and continually develop account initiatives
• Undertake regular business planning to analyse the team’s strengths, growth opportunities and threats
• Record and report on activity and performance at regular management meetings ensuring Ensure compliance to service agreements, the contract, bespoke requirements and all legislative requirements, IR35 and AWR by example.
• that all SLA and key performance indicator (KPI) targets are met as per the account contract.
• Ensure the workplace is professional and productive, free of discrimination, harassment and bullying and provides equal opportunities for all employees.

Competencies and Behaviours

• Building strategic relationships
• Looking outwards and to the future
• Being bold and curious
• Leading self and others
• Achieving results efficiently and effectively

Knowledge and Skills

• Strong influencing and negotiation skills.
• Success in a leadership role in RPO/MSP/In house recruitment
• Able to present with impact and to facilitate workshops effectively
• Forecasting, budgeting and planning experience
• Strong communication, presentation, and public speaking skills
• A flair for developing capability
• Excellent relationship management and networking skills
• Strong problem solving and escalation management skills
• Able to drive and effectively manage change
• Commercial thinking and judgement – understand key customer drivers and the importance of using commercial acumen when making decisions
• Continuously seeks to spot business improvement opportunities
• Experience in effective and creative recruitment strategies

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.