Associate Director – Enterprise Solutions - 12 Month Fixed term contract [Maternity Cover]

Client Site and Remote (Sites can be in London, Hatfield, and Reading)

Reporting into: Client Services Director

Your Role

Your role with one of our longstanding Technology clients will be dynamic and multifaceted. You will be responsible for building strong, lasting relationships with clients, continuously developing your account through attention to detail, and identifying sales opportunities as they arise. Effective team management and collaboration with internal teams will be key to maintaining a stable and successful Managed Service Provider (MSP) environment. You will also play a crucial role in delivering and monitoring efficient, compliant processes that drive adoption and ensure the account thrives.

Key Elements of the role include:

• Leading, maximising, and strategising business opportunities within the MSP.
• Taking accountability for the successful and strategic management of the client account.
• Maintaining a strong partnership with the client and continuously developing account initiatives.
• Achieving and exceeding budget and growth targets by increasing fees and identifying new opportunities, in collaboration with the Hays Solutions & Advisory team.
• Working closely with key client stakeholders to shape the contractual plan and long-term objectives of the account.

Competencies and Behaviours:

• Business Acumen – Demonstrates a strong understanding of commercial drivers and market dynamics.
• Customer Relationship Building – Builds and nurtures long-term, trust-based relationships with clients.
• Effective Communication – Communicates clearly, confidently, and with impact across all levels.
• Professionalism – Acts with integrity, accountability, and a commitment to excellence.
• Leadership – Inspires, guides, and supports others to achieve shared goals.
• Goal Setting – Establishes clear, measurable objectives aligned with strategic priorities.
• Motivating Others – Encourages and energises team members to perform at their best.
• Execution and Delivery – Follows through on plans and commitments to achieve results.
• Attention to Detail – Maintains high standards of accuracy and thoroughness in all tasks.

Knowledge and Skills:

Whilst ability, motivation and attitude are most important the following would be a distinct advantage:

• Excellent relationship management and networking skills
• Strong influencing and negotiation capabilities
• Effective problem-solving and escalation management
• Confident presentation skills and the ability to facilitate impactful workshops.
• Experience in designing and executing creative recruitment strategies.
• Proven ability to manage change effectively.
• Experience in forecasting, budgeting, and strategic planning
• Ability to identify and manage risk.
• Proficient in leveraging technology and systems for operational efficiency.
• Commitment to data accuracy, security, and integrity
• Ability to interpret data to drive performance and decision-making.
• Strong coaching and mentoring abilities
• Tenacity and resilience in challenging situations
• Ability to foster harmonious working relationships and inspire others.
• High emotional intelligence
• Demonstrates self-efficacy and a positive, proactive spirit.
• Adaptability, agility, responsiveness, and objectivity in dynamic environments

• At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.