Banqueting Floor Manager - Pall Mall, London

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

40-hour week with paid overtime

Free meals on duty

Paid birthday day off

Perkbox discount scheme

European RAC cover

Interest-free season ticket loan

Christmas off

Staff uniform

Generous pension

Employer-paid health cash plan

24/7 Employee Assistance Programme

Purpose of the role:

Responsible for the smooth running of our banqueting events. Directing the team to deliver the requirements specified by the event organiser to deliver an exceptional member and guest experience.

As a Banqueting Floor Manager, you will be based in our stunning and palatial Pall Mall clubhouse and deliver a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied. Offering a luxurious environment Pall Mall is home to a variety of high-profile events including conferences, committee events, private parties and weddings. We average over 40,000 covers a year in banqueting alone.

Responsibilities:

Oversee banqueting events from start to finish

Brief and direct staff, ensure event runs according to the specific requirements set out by the event organiser

Liaise with the kitchen team to coordinate exquisite food service

Champion excellence, delivering a five-star experience to every member and guest

About you:

Previous experience in a luxury banqueting environment, working to tight deadlines

Experience managing and motivating front-of-house teams

A natural flair for five-star hospitality and attention to detail

Strong desire to deliver exceptional customer experience at all times

Clear, confident communication and a collaborative mindset

Team player

Club Values:

HEARTS

Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club

Excellence - Excellence is not an achievement; it is something we strive for every day.

Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.

Respect - Showing consideration and understanding to our members and colleagues.

Trust – Acting with fairness, honesty and integrity.

Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values

What happens next:

All applications will be reviewed

Immediate interview dates available

The full job description is available upon request and ahead of an interview