How will you make an impact?HOW WILL YOU MAKE AN IMPACT?
Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable clients experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Business development:
Strongly contribute to the growth of Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
Develop reletionship with Harrods Personal Shopping and Penthouse teams
Initiate Boutique events and activities through partnerships to boost sales and traffic
Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors Clienteling:
In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
Lead by example and develop individual relationships with clients and prospects
Build and develop the VVIP database. Boutique performance and operations management
Reach quantitative and qualitative targets in line with Brand objectives
Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
Drive the changes and ensure adoption of new tools & services
Manage boutique operations in accordance with Brand and group compliance policies
Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor Represent Brand identity - Act as a Maison ambassador
Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
Adhere with Passion to the values and rituals of presentation established by the Maison Team Management & People Development
Design the optimum organization, recruits the right profiles, and ensures proactive talent pipeline in your boutique
Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns
Identify and define team’s training needs, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
Coach, train, motivate and lead by example with a high degree of professionalism
Provide the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
Drive performance management to achieve KPI’s and perform above expectations Requirements
4+ years previous experience in retail management (High watchmaking knowledge is preferred or high-value luxury product)
Track record of driving boutique performance from a qualitative, quantitative and operations point of view
Clienteling and ultimate hospitality mindset
Excellent leadership, interpersonal and communication skills are required
Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends
Proficient level of English and additional languages are a plus
Strong understanding of Customer Service needs and customer priorities.
Knowledge of the local market (and Harrods in particular as a plus)
Excellent computer skills, SAP exposure is a plus. WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in. Our benefits:
Health & Wellness
Socially Engaged
Generous Holidays & Days Offered
Training & Learning Programs The hiring process:
Step 1 : Call with Talent Acquisition Team + Predictive Index
Step 2 : Interview with HRBP and Hiring Manager
Step 3 : – Interview with the UK Brand Director
Step 4: Interview with the MD EMEA Interested? Join us! #WeAreWaitingForYou