Chief Technology Office Controls Director

The GCIO Chief Control Office (CCO) team plays an important role in enabling the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. We do this by providing operational risk and control expertise, specialist technical knowledge, and a deep understanding of the businesses and functions we serve. Key activities include implementation and oversight of the Group's Risk Management Framework, ongoing and targeted controls assessments, implementing and maintaining robust risk governance, and championing a proactive risk culture. GCIO CCO works closely with partners across all lines of defence and is responsible for maintaining positive relationships with our regulators and external partners.

In this role, you will join a growing team to partner with the HSBC Chief Technology Office (CTO) to ensure delivery of risk-based, strategic outcomes globally. This includes informing and advising on relevant risk and control issues, initiatives, and updates that impact the Group. The purpose of the CCO function is to enable colleagues within HSBC GCIO to deliver safe and secure services to customers, colleagues, and the Bank itself.

You will be a leader within the GCIO Chief Control Office (GCIO CCO) that directly supports the CTO within HSBC. This is a senior, global role responsible for global CCO activity, supporting the CTO, and delivering robust risk management practices and control governance, ensuring CTO risk management is transparent and clear across all Global Business and Functions, regions, and entities.

Key duties include:

1. Enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and remediation activities.
2. Partnering, driving, and advising on setting, communicating, and monitoring risk appetite in line with business requirements, including support and challenge.
3. Conducting high-quality and efficient reviews of control performance.
4. Facilitating controls remediation when needed.
5. Raising awareness and understanding of risks, controls, and risk management.
6. Continuously improving the control and monitoring of risk, including behaviours.
7. Embedding the Bank's Risk Management Framework.

Skills required include:

Technical Skills:

• IT architecture, infrastructure (including middleware), platforms, Cloud
• Infrastructure technology controls
• Non-Financial Risk framework
• Risk and control reviews
• Strategy development, alignment, and translation to achieve business goals
• Delivering at pace
• Project management
• Writing and presenting board papers

Behavioural Skills:

• Business partnering
• Customer orientation
• Outcome orientation
• Problem solving
• Team management

Cognitive Skills:

• Divided attention
• Auditory processing
• Critical thinking
• Collaboration

This role is based in London on a hybrid basis.

At HSBC, we value diversity and inclusivity. We welcome applicants from all backgrounds and are committed to providing accommodations during the recruitment process for candidates with disabilities, long-term conditions, or neurodivergence. For assistance, contact our Recruitment Helpdesk via email at hsbc.recruitment@hsbc.com or call +44 207 832 8500.