Client Care Director (North American Market), Greater Manchester

Client Care Director (North American Market)

50 Days Old

Client Care Director (North American Market)

PHMG Greater Manchester, England, United Kingdom

Client Care Director (North American Market)

PHMG Greater Manchester, England, United Kingdom

3 days ago Be among the first 25 applicants

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An exciting opportunity has arisen for a Client Care Director to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.

The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.

Location: Old Trafford, Manchester

Salary: £35,000 base and £65,000 OTE

Hours: Monday - Thursday (1pm - 10pm), Friday (1pm - 6pm) - 4.5 days per week

Responsibilities

Taking inbound enquiries from clients who intend to cancel or review their subscription
Providing world-class customer service to maximise any opportunities to retain existing business
Correctly identifying customer issues through effective questioning
Providing solutions through quality communication, leading to a fast and efficient customer experience
Maintaining an excellent level of knowledge of all our products and services in order to offer the customer a solution that is tailored to their needs
Managing a CRM database on a day-to-day basis

Skills, Knowledge and Experience Required

Previous experience working in a B2B role
Ability to thrive in an environment targeted towards customer retention and satisfaction
Effective personal organisation; self-starter with drive, ambition and creativity
The ability to negotiate, coupled with excellent written and oral communication
Excellent attention to detail and problem-solving capabilities
Ability to work under pressure with a constant positive outlook when being faced with complex client issues
Free PureGym membership after 3-months served
Cycle to work scheme
23 days annual leave plus bank holidays, increasing with length of service
Additional half day off for birthday
Enhanced maternity, paternity and adoption leave
Two volunteer days per year for a charity of your choice
Life insurance and critical illness cover
All expenses paid company events in sought after venues
Company sports teams
On-site barber and beautician
Car valet service
Career development directly linked to your performance
Fundraising initiatives for our registered charity – the PHMG Foundation
Dedicated Employee Assistance Programme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Technology, Information and Internet

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