Overview

Hours: Full time permanent

Company Overview: FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and a strong culture enjoyed by 460 staff. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. As AI becomes a core enabler of innovation, FluidOne aims to lead secure AI adoption, combining Connected Cloud solutions with expertise and service to empower businesses to thrive in the AI era.

Role Overview: As Client Director – Managed Services & Infrastructure, you will drive larger, strategic opportunities across existing customers and new prospects, working with the Managed Services & Infrastructure sales team and representatives from other verticals. This is an overlay role: you will not manage day-to-day accounts or renewals, but will bring senior-level engagement, strategic insight, and deal leadership to unlock growth opportunities. You will also carry a small portfolio of key accounts with direct ownership of some client relationships and cross-sell growth. If an Account Director leaves, you may interimly take on their accounts to ensure continuity. You will operate at C-suite and board level, positioning FluidOne as a trusted long-term partner, while enabling sales colleagues to expand relationships and win high-value new business. This hybrid role is based in Sheffield, with flexibility for client site visits and remote work.

Key Responsibilities

• Strategic Opportunity Development: Partner with the Managed Services & Infrastructure sales team to uncover, shape, and win larger opportunities across existing accounts and new prospects. Lead senior-level positioning of complex, multi-service solutions.
• Executive Engagement: Build and maintain C-suite and board-level relationships within key customers and target accounts. Open doors and act as a senior presence in support of sales colleagues during critical deal cycles.
• Partnership with Sales: Act as a senior overlay to the Managed Services & Infrastructure sales team. Provide commercial leadership, industry insight, and executive influence to strengthen bids and account growth strategies.
• Direct Account Ownership: Manage a small number of strategic accounts directly, accountable for relationship health, cross-sell, and growth. Pick up accounts from departing Account Directors if required, ensuring client continuity and retention.
• Account & Territory Growth Planning: Contribute to joint account and territory plans with sales teams. Align client business and IT strategies with FluidOne’s Managed Services & Infrastructure capabilities.
• Cross-Functional Collaboration: Orchestrate delivery, operations, and technical experts to design solutions that address client priorities. Ensure internal alignment across product, commercial, and delivery teams on opportunities.
• Market & Thought Leadership: Act as a trusted advisor, bringing insight on technology trends and business transformation. Represent FluidOne as a senior figure in customer meetings, industry events, and executive forums.

Ideal Candidate Profile

• Proven success in senior client leadership, account management, or director-level roles within IT managed services, infrastructure, or technology.
• Experience developing and closing large, complex opportunities across both existing accounts and new logos.
• Gravitas to engage credibly at C-suite and board level.
• Strong commercial acumen with a track record of shaping and influencing major deals.
• Strategic thinker who translates client challenges into multi-service solutions.
• Excellent collaborator and communicator, able to work with sales and technical colleagues.
• Highly disciplined, outcome-focused, and proactive.
• Full UK driving license required.

Disclaimer

The above statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, and skills. Personnel may be required to perform duties outside of normal responsibilities from time to time, as needed.

Benefits after probation

• Employee Assistance Programme (EAP)
• Life Assurance (3x salary)
• Sodexo Discount Platform
• Complimentary breakfast and refreshments
• 5% company pension contribution
• Generous holiday entitlement + birthday leave
• Half-price internet connectivity
• Ride2Work scheme

How To Apply

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.