Overview

Join to apply for the Client Director, PHD (12 month FTC) role at Talon.

Reporting into the Business Director, the Client Director will lead a sub-team of three people within the PHD planning team at Talon. They will oversee the planning across a range of clients from the PHD portfolio. The Client Director has a wide range of responsibilities including (but not limited to) owning and developing the relationship with a variety of key clients, managing direct reports within the team alongside supporting the Business Director in day-to-day tasks, driving growth from dormant clients, and helping to deliver best in class service. The role requires a proactive mindset to develop new opportunities, prevent issues, and keep clients and agencies happy through gold standard client servicing.

ABOUT US_

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever. We’re passionate about OOH and drive growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering has grown our team to over 450+ people located in key cities across the globe. We have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

A DAY IN THE LIFE_

• Be responsible for the day-to-day management of the client team to ensure they are effectively servicing clients and proactively contributing to growing client and agency business.
• Understand the strategy and objectives of your main accounts.
• Ensure you and your team deliver on all elements of client service charters and general client servicing.
• Resolve client/campaign issues as they arise, coaching your team in resolving their issues.
• Work closely with the Investment team to create responses to briefs, supporting rational documents and PCAs.
• Take the lead on some of the most high-profile accounts within the agency patch.
• Present the above work to clients and agencies with the support of the Business Director.
• Attend client and agency meetings across your patch with the support of the Business Director.
• Proactively sell the OOH medium and regularly identify opportunities to sell in OOH across your portfolio of clients.
• Drive agency relationships through hot desking, meetings with key personnel and presenting all agency sessions.
• Analyse and attend client audit meetings in conjunction with the Business Director/Head of.
• Work with the Business Director/Head of to set and ensure KPIs are met for each client.
• Develop and manage Talon relationships with agency, client and media owner contacts.
• Help to manage and host internal training sessions.
• Be prepared to get involved in non-account work – internal working parties, Route guru group, representatives of the company.
• Ensure the team uses in-house systems regularly and keeps planning information and campaign status up to date.
• Ensure planning templates are used – Talon planning schematic, proposals, buying.
• Participate in defining requirements to enhance systems/tools and test them when requested.
• Work with the Business Director/Head of to provide accurate client forecasts and keep them up to date with key changes.
• Comply with all company and departmental policies and procedures.
• Understand Talon philosophy and SBU offerings and communicate them appropriately.
• Demonstrate care and respect for corporate assets.
• Train the team on day-to-day requirements of planning roles, tools and systems.
• Be responsible for first stage interview process for recruiting Client Executives and Client Managers.
• Conduct annual appraisals of Client Executives and Client Managers (in conjunction with the Business Director/Head of where applicable).
• Review performance of Client Executives and Client Managers regularly.
• Champion sustainability and advocate positive social and environmental impact within the team.
• Participate in projects and initiatives that drive Talon’s commitment to positive social and environmental causes.
• Role model Talon values and behaviours to foster a positive culture.

WHAT WE’RE LOOKING FOR_

• UK OOH planning experience and/or extensive Comms planning experience – working on clients that spend significantly in OOH.
• Experience of working in data-focused roles.
• First class relationship management skills with the ability to communicate across all levels both internally and externally.
• Strong commercial acumen with the confidence to apply this within your work.
• Ability to manage people and motivate them to bring out their full potential.
• Fearless prioritiser – You don’t just manage a to-do list, you own it.
• Proactive problem-solver – You spot issues before they become problems.
• Confident communicator – You speak with clarity and purpose in boards or quick messages.
• Decisive under pressure – You stay cool, calm, and collected when things get busy.
• Empathy in action – You understand people, not just processes.
• Relationship builder – You’re the friendly face and trusted go-to for colleagues and clients alike.
• Discreet and dependable – You handle sensitive information with care and integrity.
• Team player with heart – You lift others up and celebrate shared wins.
• Digitally savvy – Fluent in Outlook, Teams, Excel, and related tools.
• Organisational ninja – You juggle calendars, travel, and tasks like a pro.
• Detail-obsessed – Nothing gets past you.
• Strategic thinker – You understand the why behind the what.

OUR TEAM_

Our team works in a fast-paced, evolving area integral to core business functions, with scope to build strong internal and external relationships in a sociable environment.

WHY US_

“The best thing about working at Talon is the space, time and expertise I’ve been given to grow and develop my skills.”

“Talon ensures everyone feels welcome, has all of the tools readily available to be able to succeed. Talon takes seriously their responsibility as an employer, not only to employees but also to customers and the planet.”

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning-centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive.

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Management, Advertising, and Business Development
• Industries: Advertising Services, Technology, Information and Media, and Marketing Services