Job Title: Commercial Director Department: Sales & Marketing Inspired and Supported by: Managing Director / General Manager Overview: As Commercial Director at The Savoy, one of the worlds most iconic five-star luxury hotels, you will be responsible for shaping and delivering the hotels commercial strategy to drive sustainable revenue growth across all business segments. This Executive position oversees the Sales & Marketing Divisionincluding Sales, Marketing & Communications, Reservations, Revenue Management, and Event Sales and Planning, while also contributing to Food & Beverage revenue initiatives through pricing strategy, concept development, and market positioning. You will act as a key member of the Executive Committee, ensuring commercial excellence whilst enhancing The Savoys reputation for exceptional luxury guest experience. Key Responsibilities: Strategic Leadership Develop, lead, and execute the hotels total revenue strategy across rooms, F&B, events, and ancillary revenue streams. Partner with the General Manager to deliver on financial goals, ensuring consistent alignment with The Savoys luxury positioning and brand values. Responsible for developing the annual business and marketing plan for the department. Provide commercial insights for the development of F&B concepts, menus, and pricing strategies to maximise profitability and market competitiveness. Sales Lead and inspire the Sales departments, ensuring effective collaboration across Sales, Marketing & Communications, Reservations, Revenue, and Event Sales & Planning. Drive business from key segments, including corporate, leisure, group, and high-net-worth markets. Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations. Ensure and enforce the integrity of Delphi Sales and Catering at all times. Marketing & Communications Develop and lead the marketing strategy of the hotel Ensure integrated marketing campaigns that strengthen The Savoys global brand presence, highlight its heritage, and attract new audiences. Optimise the use of the hotels archive, and embed storytelling into the guest experience Revenue & Reservations Oversee revenue management and distribution strategies, optimising performance across all channels. Work closely with the Revenue Director in preparing monthly forecasts, departmental budget, and function space yield maximization Ensure a seamless and luxury reservations experience, with a focus on conversion, guest satisfaction, and loyalty. Analyse market trends and competitor performance, adjusting strategy to maintain The Savoys leadership in the luxury segment. Cross-Departmental Collaboration Work closely with Rooms, F&B, and Events leadership to align pricing, promotions, and guest experience initiatives with commercial objectives. Support new concept development in F&B and ensure alignment with guest expectations, market trends, and financial targets. Partner with Finance on budgeting, forecasting, and performance tracking, ensuring transparency and accountability. People & Culture Lead, mentor, and develop a high-performing team across multiple disciplines. Foster a culture of commercial curiosity, innovation, and accountability, ensuring that all team members are aligned with the hotels vision of luxury hospitality. Embed and role model The Savoys values and culture. Qualifications What you will need to do in this role? Proven senior commercial leadership experience within luxury hospitality, ideally in an iconic five-star property. Strong track record in revenue optimisation, sales strategy, and brand marketing. Deep understanding of luxury guest expectations and the dynamics of global high-end hospitality markets. Strong analytical skills, with the ability to balance data-driven decision-making with creative commercial and entrepreneurial thinking. Exceptional leadership, communication, and influencing skills. Key Competencies: Strategic Visionary: Able to balance long-term growth with short-term financial performance. Luxury Brand Stewardship : Ensures that all commercial strategies reflect The Savoys heritage and brand positioning. Collaborative Leader : Builds strong relationships across functions to deliver shared goals. Innovative Thinker : Anticipates market shifts and creates compelling commercial responses. This role is a rare opportunity to shape the future commercial direction of one of the worlds most prestigious hotels while preserving the timeless elegance and luxury experience for which The Savoy is renowned. Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information Whats in it for you? Competitive salary, pension, and life assurance Private healthcare 3133 days of holiday (including public holidays) Cashback for wellbeing/healthcare expenses & Perkbox Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probation Colleague restaurant, interfaith prayer room and wellness room Laundry services for all colleagues Gym access, cycle-to-work scheme and Virgin Active membership discount Season ticket loan for commuting Employee assistance program Optician reimbursements, and local discounts for F&B and retail

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