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About Dunelm

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do.

We’re the UK's number one choice for homewares because we make home life lovelier for our customers. Our caring and supportive culture makes this a place you'll feel right at home too.

Role Overview: CRM Executive

As the CRM Executive, you will play a pivotal role in supporting and contributing to the overall customer relationship strategy and growth within the CRM team. Your responsibilities include:

1. Delivering meticulously executed plans.
2. Enhancing our email marketing approach to create more relevant and timely communications aligned with brand and commercial objectives.
3. Leveraging data and AI to optimize audience targeting, improve customer experience, and drive engagement across multiple channels.

This role requires a blend of creativity, technical expertise, and commercial acumen. You will collaborate with key stakeholders to drive performance improvements.

Additional Details

This position is a hybrid opportunity.

Our Commitment to Diversity

We recruit people from all backgrounds who share our entrepreneurial, hands-on approach to work. We are committed to creating an inclusive environment that reflects our customers and locations. We value diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neuro-diversity, gender or sexual identity, socio-economic background, or education.