We’re TUI, a leading global travel and leisure experience company making holiday dreams come true for people around the world. We operate 1,200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, and digital platforms for tours and activities. With over 60,000 colleagues worldwide, we unite to enrich the lives of our 21 million customers. Through the TUI Care Foundation, we engage in environmental protection, local community empowerment, and education and training projects in over 30 countries.

Company Description

We’re TUI, a leading global travel and leisure experience company making holiday dreams come true for people around the world. We operate 1,200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, and digital platforms for tours and activities. With over 60,000 colleagues worldwide, we unite to enrich the lives of our 21 million customers. Through the TUI Care Foundation, we engage in environmental protection, local community empowerment, and education and training projects in over 30 countries.

Role Description

This is a full-time on-site role for a CRM & Loyalty Director located in the London Area, United Kingdom. The CRM & Loyalty Director will be responsible for developing and executing customer relationship management and loyalty programs. Day-to-day tasks include analyzing customer data, designing and implementing CRM strategies, overseeing loyalty campaigns, improving customer retention, and collaborating with various departments to ensure a seamless customer experience.

Qualifications

• Experience in CRM strategies, customer data analysis, and segmentation
• Proven track record in developing and executing loyalty programs
• Strong communication and collaboration skills to work with diverse teams
• Proficiency in digital marketing and data management tools
• Ability to analyze and interpret complex data to drive decision-making
• Experience in the travel and tourism industry is a plus
• Bachelor's degree in Marketing, Business Administration, or related field

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Hospitality