IGT Solutions - Director of Sales & Customer Success (Travel Domain)

IGT Solutions was founded in 1998 and has grown to over 25,000 employees across 31 locations in 13 countries. We work with some of the world’s most recognizable brands across travel, fintech, social, gig-economy, high-tech tools, global e-commerce, and gaming. We offer an industry-leading benefits package, competitive salary, and opportunities to grow with a people-first culture that values diversity, wellness, and engagement.

What does it mean to be in a Director of Sales & Customer Success (Travel) role at IGT Solutions?

You will develop long-term, high-value relationships with prospects in the targeted industry to drive revenue growth and help brands compete locally and globally. You will promote our omni-channel and digital solutions and work with a team of marketing, operations, and solution development experts. You will engage with senior executives across North America and around the world, managing a portfolio of valuable brands.

Responsibilities

• Being a trusted advisor to potential clients, harnessing the resources and capabilities of IGT Solutions to provide BPO & Digital solutions that create real business value
• Research targeted companies and develop a comprehensive sales strategy for identifying and acquiring new business within your assigned industry segment
• Create account-based selling plans with goals, key activities, and success measures including the supportive resources and tools needed to reach individual and organizational goals
• Leverage your own network to help build your pipeline and reduce the time to proficiency
• Meet quarterly and annual sales revenue goals
• Coordinate with internal teams necessary to develop presentations and proposals for client pursuits
• Host site visits for potential clients to our various locations as needed across the globe
• Lead the negotiation process for new contracts with prospective clients
• Develop and maintain excellent relationships with new clients to ensure committed results and client advocacy
• Utilize various sales tools for development and tracking of opportunities through the sales cycle including Salesforce and others
• Work closely with other sales team members to maintain a supportive team culture
• Partner with the marketing team to support demand-generation efforts and events
• Travel as needed to participate in industry-specific conferences to generate new opportunities

Requirements

• This is a remote work position with an adequate space, sufficient Internet bandwidth, and a quiet environment
• 12-15 years of very successful CX sales experience within the Travel industry
• Extensive experience selling and presenting to C-level executives
• Positive attitude and entrepreneurial spirit with strong written and verbal language skills
• Tech-oriented with knowledge of contact centers, customer service, back-office operations, and AI/ML
• Demonstrated ability to thrive in a global, collaborative, fast-paced environment
• Disciplined and self-motivated with the ability to work independently and deliver strong results
• Integrity and accountability in all aspects of the role
• Experience using Salesforce, ZoomInfo and other sales-related tools is helpful
• Excellent team-building, sales, customer service and interpersonal skills
• Ability to travel as needed for meetings, events, conferences, client site visits, and more

IGT Solutions is an equal opportunity employer and we encourage all employees to bring their authentic selves to work each day.

Please share your resume at ankita.khatri@igtsolutions.com

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based on these grounds.