Deputy Director Unity Process Transformation & User Experience - Glasgow About the job

Want to apply Read all the information about this position below, then hit the apply button. Job summary The Unity Programme is a partnership between HM Revenue and Customs (HMRC), the Department for Transport (DfT), the Ministry of Housing, Communities and Local Government (MHCLG) and their Arm's Length Bodies and Executive Agencies. Our collective vision through Unity is to: Transform HR, finance, and procurement across HMRC, DfT and MHCLG groups, creating a unified shared service which is user-centric, swift, and cost-effective. Our colleagues across our departments will be empowered through intuitive, streamlined, and automated processes, improving their experience, freeing up time to focus on primary tasks. To bring this vision to reality I am seeking an experienced, visionary and dynamic Deputy Director Process Transformation & User Experience to be responsible for leading and managing the strategic development and implementation of process improvement initiatives within an organization. This role is at the forefront of transforming corporate services, powered by the latest SaaS technologies. In this role you will analyse current business processes, identify inefficiencies, and develop and implement solutions to streamline operations and improve overall efficiency. This high-profile role is part of the Government Major Programme portfolio, meaning the successful applicant will be working closely with HMG's Infrastructure and Projects Authority. It demands a leader who thrives in fast-paced environments, champions inclusivity, and possesses a strong track record of establishing Shared Service organisations. Your role will be instrumental in not just leading teams but inspiring them - fostering an environment where the best talent can flourish. With your guidance, Unity will not only achieve its goals but also enhance the experience for every customer it serves. Job description The Deputy Director of Process Transformation & User Experience is responsible for leading and managing the strategic development and implementation of process improvement initiatives within an organization. This role involves analysing current business processes, identifying inefficiencies, and developing and implementing solutions to streamline operations and improve overall efficiency. Key responsibilities: Lead a team of process improvement experts to analyse and redesign key business processes to drive operational excellence and maximize efficiency. Develop and implement a comprehensive process improvement strategy that aligns with the organization's overall goals and objectives. Collaborate with key stakeholders across different departments, Cabinet office and HM Treasury to identify process improvement opportunities and prioritise initiatives based on their impact on business outcomes. Establish and track key performance indicators to measure the success of process improvement initiatives and make data-driven decisions to drive continuous improvement. Provide guidance and coaching to team members and stakeholders on process improvement methodologies and best practices. Drive a culture of continuous improvement within the organisation by promoting cross-functional collaboration and fostering a mindset of innovation and creativity. Stay informed on industry trends and best practices in process improvement and automation to identify new opportunities for optimization. Create and deliver regular progress reports to senior leadership, highlighting key achievements, challenges, and recommendations for further improvements

Person specification Proven track record of successfully leading process improvement initiatives in a complex organisational environment. Strong analytical and problem-solving skills, with the ability to identify root causes of operational inefficiencies and develop innovative solutions. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Demonstrated leadership abilities, with experience in coaching and developing team members to achieve their full potential. Proficiency in process improvement methodologies such as Lean Six Sigma, Kaizen, or Business Process Reengineering. Ability to manage multiple projects simultaneously and prioritise tasks effectively to meet deadlines and deliver results. Strong project management skills, with experience in planning, executing, and monitoring process improvement initiatives from conception to implementation

Benefits Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Pension: Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits. When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector. Please visit Civil Service Pension Scheme for more information. Annual Leave and Bank Holiday Allowance: 25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues). This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays. Things you need to know Selection process details This campaign is being managed on behalf of HMRC by Global Resourcing. All applications must be submitted online to no later than 23:55 on Monday 18th August 2025 and should include: A CV detailing your career history, key responsibilities and achievements. Please explain any employment gaps within the last two years. A Statement of Suitability (no longer than 2 pages/1500 words ) demonstrating how your experience meets the essential criteria.

Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents. For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Dave Flynn on Shortlist: The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for a preliminary interview with Global Resourcing before reconvening to agree a final interview shortlist. HMRC is a Disability Confident leader and guarantees an interview to candidates applying under the Disability Confidence Scheme and who successfully meet the minimum selection criteria outlined in the person specification. Due Diligence: Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview. Informal Conversation: Shortlisted candidates will have the opportunity to speak to Cath Rollo prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process. Interview: You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance). Interviews are expected to take place on Microsoft Teams. Offer and Feedback: Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage. Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone. Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).