Deputy Director Workforce Planning & Growth

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HM Revenue & Customs provided pay range

This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location

Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford

Job summary

HMRC is the UK's tax and customs department. We collect the money that pays for the UK's public services and give financial support to people. Our work is central to the business of government and we're proud of our track record. We're an historic and yet modern department, undergoing ambitious transformation which affects all our colleagues and customers.

I am pleased to invite candidates to apply for this senior role in which you will have the opportunity to be at the heart of shaping and influencing work across HMRC Customer Compliance Group.

The CCG Compliance Operations Directorate (COD) is a foundation stone in our transformation journey. It paves the way for increased standardisation, integrated business support and efficiency improvements across our operational directorates. The directorate will serve the entirety of CCG, so we will all need to be committed to what it does and understand the respective roles and responsibilities of different teams.

This role leads the Workforce Planning & Growth function for CCG, including our location strategy, as we seek to grow our compliance operations by 5,500 new compliance officers by 2030.

As a member of CCG’s Compliance Operations Directorate senior leadership team in conjunction with your fellow deputy directors you will play a key role in supporting the director of COD in creating an effective central function ensuring the efficient delivery of compliance activities, priorities & shared services, fully aligned with the HMRC Charter & with HMRC and CCG strategic objectives.

This is a critical leadership role in HMRC, driven by the significant people investment in Customer Compliance Group (CCG) with a projected growth of 5,500 people over the spending review period. The successful candidate will lead the strategic and operational delivery of this major recruitment and onboarding programme.

Key Responsibilities:

Growth Delivery:

• Accountable for the end-to-end delivery of the 5,500 new compliance officers and consequential growth in supporting infrastructure (e.g., managers, coaches, analysts) for CCG.

Recruitment & Onboarding:

• Lead the CCG recruitment team and manage the relationship with UBS to deliver the significant recruitment targets.
• Ensure effective onboarding of new recruits, including putting the necessary infrastructure (people, processes, and products) in place to support them.

Workforce Planning:

• Lead on operational workforce planning for CCG, ensuring plans are realistic and deliverable.
• Make links between operational work programmes and wider CCG business planning to effectively deploy resources
• Develop change management plans to manage the impact of the growth in our workforce on existing resources.
• Lead the development and implementation of CCG's location strategy, working collaboratively with estates colleagues to ensure we are well-placed to onboard the required numbers.
• Ensure the CCG location strategy aligns with the overall HMRC location approach.

Stakeholder Management & Reporting:

• Manage significant senior stakeholder engagement with CCG Senior Leadership Team (SLT), Executive Committee (ExCom), and XST.
• Provide regular, high-quality management information, reporting against plans, benefits, and investment.
• Ensure robust controls and risk management plans are in place to manage impacts on other departmental areas (e.g., CSG, DM, Sols).

Leadership & Autonomy:

• Operate with a high degree of autonomy, judgement, and decision-making at pace.
• Manage complex interdependencies and represent CCG on key cross-departmental initiatives.

Person specification

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:

• Experienced Senior Leader: Proven track record in operational and strategic management, focusing on delivering outcomes efficiently and mitigating risks.
• Business Acumen: Skilled in business planning with an understanding of how recruitment and onboarding impact daily compliance operations.
• Strong Interpersonal Skills: Excellent at stakeholder management, leading high-performing teams, and effective communication, both written and verbal.
• Analytical and Data-Driven: Highly analytical, capable of interpreting data from various sources to draw conclusions and take action.
• Leadership and Influence: Demonstrates strong leadership and the ability to bring together diverse perspectives to achieve a single goal, including providing necessary challenge.

Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Pension

Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.

When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.

Please visit Civil Service Pension Scheme for more information.

Annual Leave and Bank Holiday Allowance

25 days annual leave, increasing to 30 days after 5 years’ service (allowance pro-rata for part-time colleagues).

This is complemented by one days paid privilege leave to mark the King’s Birthday and is in addition to your public holidays.

Equality, Diversity & Inclusion

The Civil Service values and supports all its employees.

At HMRC we want to create great places to work that are welcoming to all – where there is a strong sense of belonging and community.

Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.

Seniority level

• Director

Employment type

• Full-time

Job function

• Government Administration