Director, Customer Success – AI Retail Media AdTech SaaS

Exciting opportunity to join a hyper‑growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. Own key enterprise client relationships, drive measurable impact, and lead a high‑performing client success team.

The Company

• $80 million in VC funding
• 100% year‑on‑year growth for 5 years
• Clients include Apple, Amazon, Facebook

The Role

As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients.

• Build and grow relationships with Tier 1 enterprise clients, ensuring long‑term success
• Lead and mentor a client‑facing team, implementing best practices to deliver results
• Collaborate cross‑functionally with Product, Sales, and Solutions to drive adoption and innovation
• Shape account strategy and client development to maximize impact

Desired Skills & Experience

• Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
• Confident working with high‑value clients, utilising hands‑on expertise to guide account strategy and client development
• Exposure to other Marketplaces / Channels beneficial, but not essential
• Experience leading client‑facing teams desirable

For more information or to apply for this role, please email your CV to mhairi@gmrecruit.co.uk