PURPOSE

Performs and oversees data management activities in order to provide high quality data that meets client/project needs. Ensures that data is processed and tracked in alignment with regulatory and quality standards.

RESPONSIBILITIES

• Manage a Data Management Department, which could be either all data management staff at an office or a subset of staff (80-120) within a large Data Management office.

• Provide strategic direction in the Data Management area.

• Consolidate resource requirements and define staffing needs that ensure project objectives can be met while maximizing utilization, realization and minimizing costs.
• Monitor and manage utilization and productivity. Ensure performance of staff is regularly assessed and documented. Define staffing needs based on hard backlog and strategic plan for office.
• Define and implement department objectives consistent with broader office and regional objectives. Provide technical advice and solutions to solve problems and improve efficiency across functions, projects and customers.
• Monitor quality and efficiency across projects to identify trends and opportunities for improvements. Ensure sharing of learning across projects and departments.
• Participate in defining strategies for new processes and technology at either regional or global level. Ensure that staff is trained and compliant with current operating procedures and work instructions and project scope of work.
• Work with peers within office and regions to define and implement training strategies. Mentor staff members to develop Data Management, drug development and business expertise.
• Manage relationship with customer functional peers. Provide operational input into proposals for large programs and strategic partnerships. Provide input to costing algorithms and standard proposal text.
• Attend customer meetings and lead discussions of project requirements and strategic planning. Recommend placement of projects based on staffing levels and hard backlog, technology requirements and customer relationships. Ensure compliance of work with project’s scope of work.
• Actively assess and manage project realization. Ensure project milestones are met according to agree upon timelines with high quality. May serve as a Data Management Customer Liaison for one or more customers. Manage staff in accordance with organization’s policies and applicable regulations.
• Responsibilities include planning, assigning, and directing work, appraising performance, and guiding professional development rewarding and disciplining employees, addressing employee relations issues and resolving problems. Approve actions on human resources matters.
• Establish and lead a Data Management Support Office framework to drive quality, consistency and efficiencies across a DM FSP model at IQVIA
• Liaise with client counterpart and internal LT to understand Data Management Support Office business requirements and develop and execute plan to meet these requirements.
• Provides direction and support to leads in each of the following areas:
  • Onboarding and Training - partnering with Customer Learning team to manage and deliver customer onboarding materials, DM role-based curricula/compliance, Train the Trainer etc.
  • Lead Support Office - establish structures to embed customer process/system/standards knowledge and support the institution of new customer lead roles at IQVIA.
  • Continuous Process Improvement - assess impact of customer process changes/establish structure for managing new ideas/process issues with customer.
  • Demand and capacity management.
  • Quality - managing QI investigations and CAPAs; eTMF Compliance.
  • KPI Reporting and Management

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Advanced knowledge of Data Management processes and systems, including new technologies
• Solid understanding of clinical drug development process
• Strategic leadership ability
• Knowledge of fundamental business processes.
• Outstanding written and oral communication skills
• Proven leadership skills
• Outstanding problem-solving skills
• Excellent interpersonal skills
• Excellent organizational skills and demonstrated ability to delegate appropriately and monitor quality of outputs
• Outstanding negotiation, decision-making and problem solving skills.
• Ability to establish and maintain effective working relationships with co-workers, managers and clients.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree, or educational equivalence, in clinical, biological or mathematical sciences or related field, or nursing

qualification with 12 years of relevant work experience including substantial people management experience; or

equivalent combination of education, training and experience

PHYSICIAL REQUIREMENTS

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech

• Extensive use of keyboard requiring repetitive motion of fingers

• Regular sitting for extended periods of time

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com