As part of the Executive team, the Director of Audiences & Visitor Experience will play a key role in developing and delivering business strategies for RET, in line with the business plan and funder requirements. They will provide strategic leadership for the Marketing & Communication, Sales, Hospitality & Events departments and oversee the work of the Head of Marketing, Head of Commercial, Hospitality & Events, Box Office & Membership Manager, Visitor Experience Manager, and CRM & Audience Data Manager. The role will set and monitor all budgets and targets for Marketing, Box Office and Hospitality & Events, ensuring organisational processes and controls are adhered to and accurate financial information is delivered to the Finance department and joint CEO in a timely manner. They will oversee the creation and delivery of all marketing and communication campaigns at RET, ensuring RET’s brand positioning and key messaging remain positive and industry leading. They will lead the development of RET’s CRM system, maximise business intelligence available to all teams, and ensure system usage is optimised. They will lead in developing RET’s digital strategies, and oversee the management of the Box Office team, ensuring first class operations are delivered. The Director of Audiences & Visitor Experience will lead the RET’s Visitor Experience teams, nurturing a culture of cross-team working and excellent communications. In partnership...