Director of Customer and Operations

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Director of Operations - Transport - London, England About The Role
Reporting to the Managing Director, Transport & Logistics, the role holder will develop and lead operational excellence and best business practice, optimising our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership clear financial focus and growth and ensure a high-performance culture within your remit. High degree of involvement in supporting business development activity including quotes / tender submissions and client presentations. Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies. Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation. Develop and implement process improvements to enhance service quality and efficiency.
Experience in delivering security and cleaning contracts within both a single service delivery and an integrated services market within both the Transport and Logistics sector is essential.
Collaboration with executive-level management in the development of performance goals and long-term operational plans.
Review current operational processes and performance, recommending solutions for improvement.
Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
A relevant Business Degree, experience to similar level or equivalent.
Proven experience in senior leadership role in an appropriate field.
A successful track record of operating at a strategic level, building strong client relationships and value-based management.
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
Effective communication and negotiation skills, capable of building lasting client relationships.
BidvestNoonan is a team of 27,000 passionate and customer-focused people. We worktogether to deliver exceptional service and value to customers across the UKand Ireland. We recruit great people to deliver our services and we providethem with the resources, training, and direction they need to do their bestwork.Our people are exceptional and go the extra mile todeliver outstanding services. At Bidvest Noonan, we strive to make each person feelappreciated, engaged, and supported so that they can reach their potential,knowing it has a positive impact on our overall success.BidvestNoonan is highly committed to creating an inclusive environment where everyonecan feel valued and respected. We are delighted to welcome applicants from ourArmed Forces community and people from diverse backgrounds and identities.
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Location:
Kingston Upon Thames, Greater London
Job Type:
PartTime

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