Director of Customer Experience
2 Days Old
Pay Range
This range is provided by The Royal College of Surgeons of England. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Senior Leadership
Senior level: Director
Employment Type
Full-time
Job Function
Strategy/Planning, Training, and Public Relations
Role Overview
We are now seeking a Director of Customer Experience to lead this change. This crucial senior role will drive College-wide transformation in how we engage with our customers, reimagining the experience for everyone who connects with us, from examination candidates and members to fellows and learners. In this new role, you will lead the design and delivery of a comprehensive customer experience strategy that embeds consistency, innovation and service excellence across every touchpoint. This will include setting new standards, developing systems and processes that support seamless engagement, and utilising emerging technologies and data to drive continuous improvement.
Qualifications
We are looking for an experienced and visionary leader who can combine strategic foresight with practical delivery. You will bring a proven track record in leading large-scale service transformation, with a clear ability to inspire teams and influence colleagues at every level, and an understanding of how to embed customer-focused thinking across a complex organisation, using insight, innovation and automation to improve engagement and impact.
Leadership Culture
The RCS is looking for an empathetic and credible leader, committed to shaping a culture that places people at the heart of everything we do. If you share our ambition to create a world-leading, customer-focused organisation that supports the surgical profession and improves patient care for generations to come, we would love to hear from you.
Application
For more information and to apply, please visit: https://starfishsearch.com/jobs/rcs-dir-cus-exp/
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- Location:
- England, United Kingdom
- Job Type:
- FullTime