Director of Financial Strategy and Customer Operations

Director of Financial Strategy and Customer Operations

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THE OPPORTUNITY

Title: Director of Financial Strategy and Customer Operations

Location: UK (with UK and European travel requirements)

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Job summary:

Iron Mountain is seeking an experienced and visionary Director of Financial Strategy and Customer Operations to lead our European Warehousing & Logistics team. Reporting directly to the Managing Director, you will be a key leader in driving financial performance, operational efficiency, and a superior customer experience. This senior leadership role is vital for supporting our ambitious growth targets.

You will lead and integrate financial planning and customer-centric operations, managing a team of seven with the opportunity for expansion. This is a chance to shape the future of our European operations by driving scalable growth and market competitiveness.

Your role in our mission:

Financial Strategy:

• Develop and execute comprehensive financial strategies to support our aspiration to triple the Global Warehouse & Logistics business unit over the next three years.
• Drive incremental EBITDA gains through a focus on profitability, cost control, and productivity.
• Lead budgeting, forecasting, and financial modelling, with a strong focus on customer P&Ls.
• Analyse pricing strategies, contract profitability, and cost drivers to maximise margins.
• Align short, medium, and long-term financial insights with the Finance Business Partner.

Strategic Project Execution:

• Oversee the design and management of customer operations across warehousing, transportation, and fulfilment services to ensure seamless service delivery.
• Lead initiatives to improve customer satisfaction, retention, and contract renewals.
• Develop and monitor operational KPIs, SLAs, and customer feedback mechanisms.
• Manage cross-functional teams, including operations, account management, and logistics coordinators, to deliver end-to-end customer solutions.
• Facilitate weekly, monthly, and quarterly customer meetings, standardising our reporting suite.

Valued skills and experience:

Experience:

• Demonstrated experience in a progressive finance-related, strategic role.
• Experience in a customer-facing role, preferably within a logistics or operational environment.

Skills:

• Strong analytical skills with the ability to monitor metrics, analyse data, and generate reports.
• Excellent communication and interpersonal skills, with the ability to manage various stakeholders and challenging customer situations.
• Proven proficiency in using data to understand and report on operational performance.
• A proactive approach to problem-solving and understanding customer needs.
• Ability to work collaboratively across different internal functions.
• A leader with a vision for driving scalable growth and operational excellence.

If you are a strategic financial leader with a passion for customer-centric operations and a proven track record of success, we encourage you to apply.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalised future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Strategy/Planning

• Industries

  IT Services and IT Consulting

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