OverviewDirector of Operations at Kaluza. This role is based in the UK and requires existing right to work in the UK. We are not able to offer visa sponsorship for this role at this time. Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.The successful candidate will lead the operations teams responsible for maintaining platform stability, supporting live incidents and problem resolution, and aligning operational strategy with company objectives. You will work with the executive leadership to define and implement an operational strategy that guarantees high quality standards across the Kaluza ecosystem.ResponsibilitiesDevelop and execute a comprehensive operations strategy that supports and advances the company's objectives.Forecast technology trends and plan for future technology needs across Kaluza.Provide operational metrics to the board, highlighting required strategic or remedial actions.Ensure product/platform availability, reliability, and performance through proactive monitoring and management.Drive the design, deployment, and maintenance of all IT infrastructure.Ensure client operations meet contractual SLAs.Review operational processes and performance metrics to identify improvements, increase efficiency, and reduce costs.Establish and enforce robust security protocols and risk management strategies.Develop disaster recovery and business continuity plans.Develop and manage the IT operations budget and resource allocation.Oversee vendor relationships, negotiate contracts, and manage third-party service agreements.Lead, mentor, and manage a Senior Technology team; foster a culture of continuous improvement and collaboration with other departments.Partner with other departments and executive leadership to translate business requirements into technical solutions.About YouIdeally you’ll have:Proven experience in a senior leadership role within IT or technical operations, with success in managing large-scale IT infrastructures and leading technical change.Deep understanding of IT infrastructure, including networking and cloud platforms (e.g., AWS, Azure, GCP).Strong leadership and team management abilities with a track record of motivating and developing technical teams.Ability to analyze complex situations, anticipate future needs, and develop strategic solutions aligned with business goals.Experience in budget planning, financial management, and vendor negotiation.Excellent verbal and written communication skills to articulate complex technical concepts to both technical and non-technical stakeholders.Desirable:A degree in computer science or relevant experience.ITIL, Cobit or similar service management certifications.Cloud certifications (AWS, Google, or Azure).Our Values & BenefitsAt Kaluza we value our five core principles: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose. Read more on our careers site.Pension SchemeDiscretionary Bonus SchemePrivate Medical Insurance + Virtual GPLife AssuranceAccess to Furthr - a Climate Action appFree Mortgage Advice and Eye TestsPerks at Work - access to thousands of retail discounts5% Flex Fund26 days holiday; Flexible bank holidays (additional 8 days)Progressive leave policies, including 26 weeks full pay for family additionPersonal learning and home office budgetsLocationLondon / Bristol, United Kingdom #J-18808-Ljbffr