Overview

London is a fantastic city to call home, but a central truth remains in the capital. Every year thousands of young people find themselves unhoused, unsupported and unsafe. Founded in 1967, our client continues to be a vital support network for 16-24-year-olds with nowhere else to go. Through the services they provide at their day centre, in the community and remotely, their dedicated, multidisciplinary team of over 70 staff support thousands of young people facing homelessness in London to find safety, improve their wellbeing, develop skills for life and ultimately find somewhere that they can call home.

As they embark on their new 5-year strategy, the centre are now recruiting for an exceptional individual as their new Director of Services, a newly created role that will lead on the delivery and development of all frontline services.

Role

Director of Services will be responsible for the leadership, development and integration of all frontline services at the centre, covering Housing, Health, Youth Work, Rough Sleeping, and Youth Justice. You will work to ensure that services are high quality, joined-up, trauma-informed, and relentlessly focused on the needs and potential of the young people the centre serves. You will lead service innovation, performance and quality across the delivery portfolio, ensuring that services are inclusive, impactful, and responsive to the needs of service users. As a senior leader, you will help shape organisational strategy and culture, working closely with the COO to drive improvements, partnerships and cross-team collaboration.

Responsibilities

• Lead the delivery and development of all frontline services at the centre, including Housing, Health, Youth Work, Rough Sleeping and Youth Justice.
• Ensure services are high quality, joined-up, trauma-informed and focused on the needs and potential of the young people served.
• Drive service innovation, performance and quality across the delivery portfolio.
• Ensure services are inclusive, impactful and responsive to service users’ needs.
• Shape organisational strategy and culture in collaboration with senior leadership, including the COO, to drive improvements, partnerships and cross-team collaboration.

Qualifications and experience

• Inspiring, supportive leader with significant experience overseeing large frontline teams and successfully leading services and implementing change.
• Profound understanding of issues affecting young people with complex needs, especially those facing homelessness or fleeing violence and exploitation.
• Strong track record of delivering results and quality outcomes.
• Solid experience of risk management, safeguarding and compliance.
• Dynamic senior leader passionate about delivering high-quality support services for young, vulnerable people across London.

Application process

To apply, please submit your CV only in the first instance, preferably in Microsoft Word (cover letters are not required at this stage). Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Victoria Savva at Prospectus.

Diversity and adjustments

We welcome diverse candidates and are happy to provide reasonable adjustments to enable all interested applicants to apply.

Interview date

In-person interviews to take place on Thursday 6th November.

Hours

Please note, this is a full-time Monday-Friday role (35 hrs), although part-time hours and job shares may be considered.