Director of Student Experience

New Yesterday

We are seeking a driven and dynamic Director of Student Experience to oversee the applicant journey and ensure student retention throughout the enrollment process. Based in London, this role combines leadership with hands-on management to create a seamless experience for candidates from application to enrollment. Leveraging tools like WhatsApp, LinkedIn, and Generative AI, you will ensure candidates experience a top-tier admissions journey. 

In this senior role, you will collaboratively manage the pipeline with the Application Manager, sharing responsibilities during the peak application phase from October to May. While you will take the lead on strategic initiatives, the Application Manager will support daily operations, allowing for a cohesive approach to both application management and retention efforts from April to September. Your focus will be on ensuring a seamless experience for candidates while actively engaging them to reduce dropout rates and foster a supportive environment. 

Key Responsibilities

Application Management (October to May): 

  • Direct the admissions experience to ensure speedy reviews and timely decisions for candidates. 
  • Guide candidates through the admissions journey, ensuring they submit required documents, meet deadlines, and maintain a professional LinkedIn profile. 
  • Review applications for completeness and eligibility, recommending improvements to enhance submission quality before Admissions review. 
  • Collaborate with Product Heads, Regional Heads, and VPs to expand the pool of qualified Hult alumni for interviews, ensuring sufficient interviewers are available to meet demand surges after each deadline. 
  • Match candidates with suitable alumni interviewers based on compatibility for enriching experiences. 
  • Manage interview logistics, ensuring interviewers have relevant candidate information and coordinated schedules. 
  • Support the VP of Enrollment Operations to ensure prompt invoicing from alumni for efficient payment times. 
  • Lead and collaborate on the organization of conversion events, such as campus and online Open Houses and “Ask Anything” sessions. 
  • Assist candidates and their families in navigating financial aid processes, ensuring accurate completion of forms and timely responses. 
  • Foster strong relationships with applicants, encouraging referrals and maintaining regular communication to enhance the admissions experience. 

    • Retention Management (April to September): 

  • Monitor and enhance student engagement leading up to program start dates, implementing strategies to prevent dropouts. 
  • Coordinate with the Enrollment Advisors to ensure timely collections to support organizational KPIs for on-time tuition payments. 
  • Coordinate with the visa team to assist candidates in collecting and verifying necessary documents for a smooth transition to campus. 
  • Work with campus teams and the VP of Enrollment Operations to establish arrival dates, clearly communicating expectations to students and families for successful onboarding. 
  • Conduct pre-departure sessions on financing, visas, accommodation, and other essential information for candidates and their families. 
  • Organize social events for confirmed students to facilitate connections before their arrival at Hult. 
  • Serve as the regional details expert, providing comprehensive guidance to colleagues, students, and families regarding all program aspects. 
  • Foster a collaborative culture within the team, ensuring the Application Manager has the resources and support to excel. 

    • Financial Aid & Scholarships Management 

  • Standardize Financial Aid & Scholarships Process: Lead the enforcement of a clear, consistent, and transparent process for managing financial aid and scholarships, ensuring clarity throughout the admissions journey, using tools like the Declaration of Finance, scholarship essays, awarding panels and any other creative solution. 
  • Collaborate with Key Stakeholders: Work closely with Regional Heads and Product Heads to maintain alignment on financial aid budgets, ensuring that awards are distributed efficiently and in line with organizational financial goals. 
  • Brand Integrity: Uphold the integrity of Hult's brand by ensuring financial aid is seen as a tool for accessibility and opportunity, rather than a bargaining chip. Ensure that all discussions around financial aid maintain the premium positioning of the program and do not devalue the Hult brand. 
  • Monitor Competitors: Regularly track and analyze financial aid and scholarship strategies from competing schools to ensure Hult remains competitive and forward-thinking, adjusting our approach to stay ahead in the market. 
  • Data-Driven Decision Making: Use data and metrics to evaluate financial aid impact, making informed decisions that help maintain budget discipline while achieving enrollment goals. 

    • Qualifications 

  • Fluency in English (additional languages are a plus). 
  • Proven experience in a leadership or management role, preferably in admissions or student services. 
  • Strong interpersonal and communication skills with a knack for building rapport and trust with students, families, and colleagues. 
  • Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. 
  • Customer-focused with a high level of empathy, capable of understanding and addressing student needs through active listening. 
  • Goal-oriented and resilient, with a passion for exceeding targets and fostering student success. 
  • Adaptable, eager to learn, and receptive to feedback. 
  • A Bachelor’s or Master’s degree in business development, education, or a related field is a plus. 

    • Why Join Us? 

  • Join a truly global and vibrant team: Work alongside colleagues from over 70 countries, embracing a diverse and international environment. 
  • Be the driver of your own success: At Hult, you’ll have access to all the tools and resources you need to thrive, but your growth is in your hands—the sky is the limit. 
  • Enjoy an independent, results-oriented approach: You’ll have the autonomy to manage your work, with a focus on achieving measurable success and outcomes. 
  • Competitive, performance-based incentives and rewards that recognize and celebrate your success. 

    • About us 

    Hult is a young brand in the higher education world. In the space of over 20 years, we have carved a space that is widely recognized by many of the international education rankings in business education. With campuses in Boston, San Francisco, London and Dubai, the Hult name has become synonymous with international business and global mobility. 

    At Hult, we believe that education is about so much more than a degree. It’s about transformation. Students want skills that will transform their lives. Employers want graduates that will transform their businesses. Society wants businesses that will transform the world. Like all change, it starts with action. 

    By focusing on what our students can do in the real world, rather than just the theory they study in classrooms, we prioritize those skills and mindsets that are most needed to bring about change—in the careers of the individual, the businesses they work in, and the society we all live in. This belief in the power of learning by doing goes beyond a philosophy; it is the guiding force behind every program we provide, every course we create, every class we run. It’s what makes Hult the business school for those made to do. 

    Our purpose 

    We exist to create a better future for all by inspiring and challenging our community to make an impact that matters. 

    We learn through challenge 

    We learn to do and do to learn, individually and in teams. Our students continually practice what they’ll be doing in the workplace so they build a skillset that enables them to take on any challenge they may face after graduation. Our focus on applied learning equips Hult graduates with the knowledge and skills that employers want and entrepreneurs need to thrive in today’s workplace. We not only increase the practical ability of our community, but also their confidence, agility, and employability. It's their fearlessness in the face of challenges, combined with their natural curiosity, and global mindset—that makes our graduates so in demand with employers all over the world. 

    We are truly global 

    Succeeding in international business takes cross-cultural understanding. Immersed in a community of 150 nationalities across a global campus network, Hult students don’t just thrive in an international environment, they learn how to leverage diversity to get results. We specialize in helping international students forge international careers. They build a global network by collaborating with classmates from around the world—potential partners, investors, and contacts are everywhere. Here, global means more than geography, it's a shared experience where we—students, alumni, faculty, and staff—are all enriched by each other’s perspectives. 

    We grow ourselves and others 

    Our community of lifelong learners embodies curiosity, optimism, and a growth mindset. We aim to help students be the best version of themselves and become resilient, self-aware individuals who lead with integrity, equity, and authenticity. So that they continue to improve not only their own lives but also care beyond themselves to positively impact the business community and build a better world for all. We support our graduates for the entirety of their careers. Whether their goals change, or their industry does, our lifelong learning options enable Hult grads to come back to campus every year for the rest of their careers in order to stay up-to-date and relevant—always. 

    Additional Information 

    Hult is an equal opportunity employer. Hult offers competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you. 

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    Location:
    London
    Job Type:
    FullTime