Overview

We are seeking a highly motivated and experienced Director of Product Management, Outbound to join our team. This role is based in London and will be pivotal in driving the go-to-market strategy, ensuring the successful adoption and success of our products in the European market.

Responsibilities

• Develop and execute the outbound product strategy for the International market, aligning with global product vision and goals.
• Provide mentorship and guidance to foster other product managers’ growth and development.
• Conduct market research and competitive analysis to identify opportunities and inform product positioning and messaging.
• Collaborate with sales, marketing, and customer success teams to ensure successful product launches and ongoing adoption.
• Create compelling product collateral, including presentations, demos, and sales tools.
• Act as a product leader and evangelist, representing the company at industry events and customer meetings including executive-level business reviews.
• Own the customer feedback process program where we gather and analyze customer feedback to identify areas for product improvement and inform future product development.

Qualifications

• 10+ years of experience in product management, with a focus on outbound or go-to-market strategy, consulting or operations role that worked closely with product, GTM, and engineering teams.
• Proven track record of successfully launching and growing products in the European market.
• Strong leadership, business insight, problem-solving, critical thinking, and analytical abilities.
• Strong sense of ownership and accountability for program success.
• Experience working in a complex, multi-BU environment, handling multiple stakeholders.
• Strong understanding of the customer support software industry and technology trends, specifically AI.
• Exceptional organizational and project management skills with attention to detail.
• Demonstrated ability to lead and coordinate cross-functional work teams toward task completion.
• Experience working on a cross-functional team to solve business and technical problems.
• Excellent communication, presentation, and interpersonal skills.
• Ability to mentor and motivate other team members.
• Analytical and data-driven decision-making skills.
• Experience working in a fast-paced, dynamic, and international environment.
• Bachelor's degree in Business, Computer Science, or related field. MBA preferred.

Benefits

• Company funded Private Medical Insurance (PMI)
• Company-funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company funded lunch for days in office
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting