Overview

Director, Sales — Mastercard

Director, Sales role with Ethoca, a Mastercard company. Ethoca is a team of business and technology innovators transforming the payments industry, focusing on fraud reduction, customer experience, and cost efficiency for merchants and issuers.

Role Overview

Ethoca is looking for a Merchant Sales Director to grow our merchant ecosystem in the European region and drive our customer experience strategy forward by consistently innovating and solving problems. The ideal candidate is passionate about the customer experience journey, highly motivated, persistent, analytical, entrepreneurial, and capable of working across teams.

Responsibilities

• Grow Ethoca’s enterprise merchant network in the European region, with a focus on selling Ethoca’s Consumer Clarity solution to EU-based merchants.
• Partner with Mastercard/Ethoca account management and business development teams to identify and drive new Clarity prospect opportunities and deliver new revenue.
• Collaborate with Ethoca Product and Technology teams to solve complex challenges and provide key market feedback.
• Work with Market Development Representatives to ensure methodical prospecting within target enterprise customers via LinkedIn, phone, email, etc.
• Drive Europe merchant revenue and manage prospecting, lead management, and sales activity in Salesforce.
• Represent Ethoca at industry tradeshows and networking events.

Experiences / Qualifications

• Several years’ experience selling to Tier 1 enterprise merchants.
• Strong consultative sales process experience from start to finish.
• Solid understanding of the payments/fraud ecosystem and tools used to manage fraud, data, and chargebacks.
• Excellent written and verbal communication, with the ability to convey vision and roadmap to diverse stakeholders.
• Market awareness of evolution and competitive landscape; commercially minded and ambitious.
• Action-oriented with strong planning, analytical skills, and attention to detail; high emotional intelligence.
• Customer-centric mindset with a focus on addressing customer needs above personal goals.
• Ability to identify gaps in resources and provide thoughtful, sustainable solutions.
• Ability to explain technical problems clearly and succinctly; always seeking practical solutions.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report suspected information security violations or breaches.
• Complete mandatory security trainings as per Mastercard’s guidelines.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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