Overview

Join NHS Shared Business Services (NHS SBS) as an Executive Account Director and lead strategic, executive-level relationships with NHS client groups in the Southwest. You will own the planning and design stage with strategically important NHS clients, drive account growth, manage P&L impact, and contribute to governance, contract management, and continuous improvement.

We offer a rewarding environment, with career progression opportunities as a Great Place to Work certified company and a benefits package that can be tailored to your needs. There will be a requirement to be on client premises one to twice a week.

What You Will Be Doing

• Be responsible for contract delivery, ensuring compliance and performance standards are met.
• Build and champion strong executive-level relationships with NHS clients to ensure sustained growth and contract retention.
• Develop and implement tailored account strategies, aligning client needs with internal goals and resources.
• Monitor and resolve contract performance issues to deliver exceptional client satisfaction.
• Contribute to sales campaigns, promote adoption of new services, and collaborate with internal stakeholders.
• Lead contract renewals, identify cross-sell opportunities, and drive new revenue streams.
• Engage across a portfolio of NHS provider clients as an individual contributor.

What You Will Bring

• Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.
• Understanding of working within an NHS client environment.
• Strong background in sales with a track record of revenue growth and managing high-value contracts.
• Ability to influence and establish relationships with partners at all levels.
• Experience handling multi-million and multi-year contracts for BPO services.
• Solid understanding of negotiation techniques and contract management methodologies, and familiarity with procurement regulation and contract law.

Employment Details

• Employment Type: Full-time, Permanent
• Location: Commutable distance to Southwest of England client sites
• Security Clearance Level: DBS
• Internal Recruiter: Rachel
• Salary: up to £80,000 per annum (depends on experience and development needs)
• Benefits: SIP Bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and flexible benefits

About NHS Shared Business Services

NHS SBS delivers corporate services to the NHS and is a joint venture with Sopra Steria. We provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, supported by cutting-edge technologies and deep NHS expertise.

We value diversity and are committed to equal opportunity for all. We welcome applications from diverse backgrounds and identities and participate in the Disability Confident scheme. If you require adjustments to the recruitment process, please indicate this in your application.