The primary focus of this role is to drive profit and sales within our One M&M'S Ecosystem Stores, while exemplifying passion and role modelling the One M&M'S brand and purpose.

You will strategically drives results to ensure success and accountability in every aspect of guest experience, store operations, talent management and people leadership.
 

You will have overall responsibility for leading One M&M'S Ecosystem policies, procedures, Quality, and all food safety requirements (including compliance to external audits and local regulation) in store. 
 

We welcome unique personalities, just as our M&M'S brand is founded on our unique characters! 

What are we looking for?

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Key Experiences Desired 

• Extensive' experience managing in a fast-paced retail or hospitality operation 
• Proven and demonstrable experience leading a team of managers 
• Experienced in complex planning & organizational skills with strong business acumen 
• Experience in balancing different levels of stakeholders 
• Decisive in driving sales, operational excellence, and satisfying the Guest 
• Strong analytical and problem-solving skills 

Other willingness requirements:  

• Willingness to work in an environment with loud music and bright lights 
• Willingness to work in an ever-changing and fast paced environment  
• Willingness to step in at a moment's notice to support the team.
• Willingness to travel to sites under your direction, as needed  

What will be your key responsibilities?

PEOPLE LEADERSHIP 

• Act as a Great Line Manager, using the Five Principles in all decision making 
• Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a "fun kind" way to bring out the best in each other  
• Provide direction and hold leaders accountable for the behaviours of an effective Manager on Duty, to ensure achievement of all sales objectives and goals 
• Accountable for the strategy and execution of training, onboarding and development of all Associates to ensure that the store meets and/or exceeds quantifiable performance (e.g. Net Sales, Conversion, Units Per Transaction, and Inventory Shortage) 
• Identify, develop, and leverage existing talent in store for effective succession planning  
• Adapt leadership approach and demeanour in real time to match the shifting demands of different situations, including peak/slow seasons  
   

GUEST EXPERIENCE 

• Create an environment that drives sales through exceptional guest experiences 
• Role model a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a 'One for All and All for Fun' mentality 
• Develop the leadership team to use resourcefulness with product knowledge and category components, keeping displays/spaces occupied and shoppable for guests to experience and enjoy 
• Motivate the team to place a high priority on educating Associates on entertaining and selling to our guests  
• Oversee all store experiences, bringing our brand to life 

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STORE OPERATIONS 

• Adhere to and role model all Standard Operating Procedures 
• Accountable for all areas of technology in store 
• Create an environment that drives operational excellence throughout the store 
• Oversight on presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease 
• Accountable to ensure the reduction of waste across all areas of the store 
• Ensures auditing events are completed by the leadership team, to local and/or company standards 
• Drive Quality to achieve compliance in food regulation, local regulation, and auditing 
   

BUSINESS RESULTS 

• Accountable for analysing daily and weekly sales results to business objectives and pivot if necessary  
• Maximise profitability to identify potential opportunities for growth 
• Develop the strategies and plans to achieve overall business growth through analysis, action planning, effective communication, and consistent accountability 
• Ultimately responsible for upholding and coaching on all One M&M'S Ecosystem policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures 
• Enable the continual growth of the business via effective talent and retention management  

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.