Global Membership Director
Internationally Recognised Professional Membership Organisation
Location: Remote

Basic Salary: Up to £69,000 depending on experience, plus excellent benefits

Full Time, Permanent

Global membership experience is a MUST! Experience of travelling internationally to meet members, attend events and other key stakeholder meetings is essential. This is a truly global role for someone who is expert in membership growth and retention.

Our client

An internationally recognised and fast-growing not-for-profit membership organisation committed to advancing innovation, knowledge-sharing, and best practice in the built environment sector. With a global footprint and ambitious Vision 2030 strategy, they are dedicated to shaping the future of urban living through community, collaboration, and leadership.

The Role – Global Membership Director

We are seeking a passionate and strategic Global Membership Director to lead the development and delivery of a world-class membership experience. Reporting directly to the Chief Operating Officer and working closely with senior leadership and regional offices, the successful candidate will drive global membership acquisition, retention, engagement, and value delivery. This is a senior leadership position, ideal for a data-informed, collaborative professional with deep experience in scaling and optimising global membership strategies.

Key Responsibilities

Membership Growth & Strategy

Develop and implement a global strategy to acquire, retain, and grow membership across multiple regions

Lead and motivate a multicultural team to exceed key performance indicators and growth targets

Analyse trends and data to identify market opportunities

Member Engagement & Value

Design and oversee initiatives that increase member satisfaction and foster community

Ensure consistent and high-quality delivery of member benefits, tailored to regional needs

Oversee all aspects of member communications and service experience

Data & Insight

Use CRM and analytics tools to track behaviours, identify trends, and drive strategic decisions

Report on key membership metrics and provide insights to senior stakeholders

Collaboration & Advocacy

Work cross-functionally with teams across marketing, product, events, partnerships, and technology

Represent the voice of the member in key internal discussions

Operations & Budget Management

Manage membership budget, forecasts, and ROI

Lead the adoption of new systems and processes to improve membership operations

Person Specification

8–10+ years of experience in membership management or community engagement in a global, multicultural setting

Proven track record of scaling membership programs and improving member value

Strong leadership, team development, and stakeholder engagement skills

Bachelor’s degree in Business, Marketing, Communications or similar

Experience using CRM platforms (e.g. Salesforce) and digital engagement strategies

Exceptional communication, analytical, and strategic thinking abilities

Experience working in or with non-profit organisations, associations, or SaaS platforms is desirable

Multilingual capabilities or international experience a plus

Why Apply?

Play a central role in a mission-driven organisation with a global voice

Collaborate with world-leading professionals across disciplines

Help shape a better future for global communities through smarter urban development

Enjoy a collaborative and flexible work culture with excellent benefits

To apply for this role, please send your CV

Due to the volume of applications, we are only able to contact successful applicants. If you do not hear from us within 10 working days, please consider your application unsuccessful on this occasion.