Head of Product Management - Executive
Location: London
With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. Fresh vision. We are seeking a highly motivated and experienced Director of Product Management, Outbound to join our team. Provide mentorship and guidance to foster other product manager’s growth and development.
# Conduct market research and competitive analysis to identify opportunities and inform product positioning and messaging.
# Act as a product leader and evangelist, representing the company at industry events and customer meetings including executive level business reviews.
# Own the customer feedback process program where we gather and analyze customer feedback to identify areas for product improvement and inform future product development.
Bachelor's degree in Business, Computer Science, or related field; MBA preferred.
#10+ years of experience in product management, with a focus on outbound or go-to-market strategy, consulting or operations role that worked closely with product, GTM, and engineering teams.
# Strong understanding of the customer support software industry and technology trends, specifically AI.
# Exceptional organizational and project management skills. Analytical and data-driven decision-making skills.
# We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
# Apply
