HR Shared Service Specialist

New Yesterday

Proclinical is seeking an HR Shared Service Specialist to support the efficient operation of a global HR Shared Services function. In this role, you will provide technical and functional support for HR inquiries, focusing on delivering high-quality services to internal customers. You will also contribute to global HR programs and process improvement initiatives.

Responsibilities:

Leave and Time Management:

  • Administer and process employee leave requests in line with company policies and local regulations.
  • Support managers and employees with queries related to leave entitlements, absence reporting, and timesheet submissions.
  • Manage cases related to long-term leaves, ensuring proper documentation and coordination with stakeholders.
  • Monitor compliance with leave and time reporting policies, escalating issues as needed.

    • HR Shared Services Support:

  • Act as the first point of contact for HR-related queries through established service channels (e.g., HR ticketing systems).
  • Maintain employee records and ensure data accuracy.
  • Provide payroll and benefits teams with accurate leave and time tracking data.
  • Collaborate with HR Business Partners and Centers of Excellence to deliver seamless HR services.
  • Support HR processes such as onboarding, offboarding, employee data changes, and reporting.

    • Continuous Improvement and Compliance:

  • Identify opportunities to streamline leave and time management processes.
  • Ensure compliance with company policies, procedures, and employment legislation.
  • Conduct regular audits on HR processes, employee data, and documentation to ensure compliance and best practices.

    • Key Skills and Requirements:

  • Experience in HR Shared Services, HR Operations, or similar roles within a global or multi-regional organization.
  • Strong understanding of HR processes, policies, and procedures, with experience supporting HR inquiries such as benefits and employee programs.
  • Familiarity with HR ticketing systems (e.g., ServiceNow, SuccessFactors) is preferred.
  • Strong customer service orientation with a proven ability to deliver high-quality HR support in a fast-paced environment.
  • High attention to detail and strong organizational skills, with the ability to manage multiple tasks simultaneously.
    • Apply
    Location:
    Maidenhead
    Job Type:
    FullTime

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