Installation Delivery Executive - 12 month FTC, Irlam

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for digital infrastructure. Our network is greener, more reliable, and future-ready. The products we provide lead the market and support businesses, communities, and economic growth.

Role Overview

The Installation Delivery Executive will ensure high-quality service delivery and seamless management for ISPs by coordinating all aspects of installations. This stakeholder-facing role involves managing expectations, driving internal teams, and maintaining relationships with clients and suppliers to meet business needs and deliver excellent customer service.

You’ll receive a salary of up to £39,000, a performance bonus, and benefits supporting your wellbeing.

Key Responsibilities

• Manage forecast-to-actual installations, collaborating with partners to meet targets
• Provide reports on service performance and improvement plans
• Address risks to service targets to ensure customer satisfaction
• Manage local authority civil permits for compliance
• Coordinate internal resources and scheduling through workforce management systems
• Build and maintain relationships with clients, teams, and suppliers

Candidate Requirements

We seek candidates with strong service delivery experience, excellent coordination skills, and relationship-building abilities. You should also have:

• Excellent written and verbal communication skills with a customer-focused approach
• Experience with CRM systems like Salesforce and ServiceNow
• Background in Telecoms, Construction, or Utilities
• Self-motivated, resourceful, and confident in managing tasks
• Strong time management skills to thrive in a fast-paced environment

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and committed to diversity and inclusion. We support the Armed Forces Covenant and are a Disability Confident Employer. We foster a culture where everyone’s voice is heard and valued.

Our Offer

We provide tools and benefits to support your growth and wellbeing, including 25 days annual leave, a birthday day off, charity leave, private medical insurance, and family-friendly policies.

Additional Information

We welcome applicants from all backgrounds and are committed to inclusive recruitment. For support or adjustments during the application process, please contact us at [emailprotected].