Are you a passionate e-commerce professional with a proven ability to optimise and grow brands on Amazon and other online marketplaces? We are seeking a results-driven Account Director to manage a portfolio of our clients and maximise their success in the complex marketplace ecosystem. 

This role goes beyond basic account management; you'll be responsible for developing and executing comprehensive strategies to enhance product visibility through Amazon SEO, drive sales via Amazon Advertising (PPC), optimise conversion rates with engaging content and compelling product listings, brief the design team to create high-converting listing imagery, and ensure smooth operations through effective inventory management and fulfilment.

A crucial aspect of your role will be building and nurturing strong, long-term relationships with your portfolio of clients, acting as their trusted advisor and advocate within the agency. You'll be responsible for deeply understanding their business goals and challenges, proactively identifying opportunities to drive their growth, and ensuring their overall satisfaction. This involves providing data-driven insights to inform their marketplace strategy, communicating effectively and transparently, and championing their needs across internal teams to ensure we're delivering exceptional service and exceeding their expectations.

Your Role:

As an Account Director, you will serve as the dedicated and strategic point of contact for your assigned portfolio of marketplace clients, building strong, long-term relationships and acting as their trusted advisor. You will be responsible for the end-to-end management of their marketplace presence, from developing and implementing tailored growth strategies to optimising product listings for maximum visibility and conversions. This includes managing inventory levels to ensure product availability, overseeing pricing strategies to maximise profitability, and meticulously monitoring performance across all key metrics to identify opportunities for improvement. Your ultimate goal is to drive client satisfaction by delivering exceptional results and exceeding their business objectives, becoming an indispensable partner in their marketplace success.

Key Responsibilities:

Growth and Expansion: Identify and implement strategies to expand client reach and grow their business within the marketplace ecosystem. This may involve exploring new marketplaces, product lines, or marketing initiatives.

Requirements

Benefits