Are you a strategic thinker with a passion for travel and a proven track record in operations and commercial leadership? My client are looking for a dynamic Operations & Commercial Director to join their executive team and help steer the next phase of the companies growth. You will possess extensive experience in retail operations and commercial strategy, with a proven track record of driving business growth and operational excellence. Do you have what it takes to be a dynamic leader, effectively manage teams and enhance the overall commercial performance of this successful tour operator. If yes, get in touch to find out more today! Key Responsibilities Lead and optimise day-to-day operations, ensuring smooth service delivery and outstanding customer satisfaction. Drive commercial strategy across all channels to meet revenue and growth targets. Build and manage supplier and partner relationships to maximise commercial performance. Lead cross-functional teams across sales, product, operations, and customer service. Develop KPIs and performance metrics to monitor and enhance team and business effectiveness. Identify market trends, risks, and opportunities; adapt strategies accordingly. Oversee budget planning, forecasting, and margin improvement initiatives. Support international expansion and innovation in product and service delivery.