Operations Director – c£60K + bonus, car/car allowance and much more. GuildfordThe EmployerApproaching our 20th year, the business continues to grow, offering consulting and niche engineering and maintenance services predominantly to the energy, waste and biomass sectors across the UK and Ireland. An employer of choice, fostering a good team spirit and employee involvement at all levels in the business.The Package – Operations Directorc£60K per annum; performance-related bonus up to 20% of salary per annum; company car or car allowance option; pension; office based near Guildford; occasional travel and more…...OverviewReporting to the Managing Director, the Operations Director isresponsible for overseeing a company's day-to-day operations and ensuring they align with the overall business strategy for the delivery of a competent, efficient and high performing workforce.This role involves developing and implementing operational plans, managing business processes, and analysing operational efficiency to drive productivity and profitability.High level HR duties, ensuring Health & Safety compliance, attracting talent and development of staff in situ.Main Responsibilities – Operations DirectorDeveloping and executing operational strategies that support the company's overall objectivesIdentifying areas for improvement in processes, workflows, and resource allocation to optimize performanceCustomer contact and account management (and new client enquiries), assessing customer satisfaction, addressing issues and scheduling workManaging and controlling budgets, ensuring efficient resource allocation, and track spendingOverseeing and guiding direct reports and the wider teams, fostering a positive, productive workplaceEnsuring all staff adherence to relevant regulations (Health & Safety), industry standards (ISO9001 and ISO45001), and company policies, while mitigating operational risksWorking with other departments to ensure seamless operations and achieve business goalsIdentifying and implementing strategies to improve efficiency, streamline workflows, and reduce operational bottlenecksFocusing on delivering high-quality services and maintaining high levels of customer satisfactionCompiling a quarterly report for the Board Meeting, presenting operational aspects to the boardIdeal Applicant Attributes & ExperiencePrevious responsibility for a busy operations teamProven people management skillsExperience driving a positive company cultureStrong analytical and problem solving skillsFamiliarity with ISO9001 and ISO45001Driving license, able to travel to the Northern office (average once per month) and occasionally to client sites across the UK #J-18808-Ljbffr