Here at Mysoft, we’re on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our propriety X3CloudDocs solution.We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3.Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!

We’re looking strategic operator ready to make their mark. At Mysoft we’re entering an exciting new phase of growth and looking for a commercially minded Operations Director to help us scale sustainably. As part of the senior leadership team, you’ll play a central role in aligning our people, processes, and systems to support long-term success.You’ll thrive here if you’re hands-on, solutions-focused, and unafraid to challenge the status quo in pursuit of better ways of working. We value fresh thinking and welcome constructive disruption—especially when it leads to smarter, more scalable outcomes. We’re a values-led company that cares about how things get done—not just the outcomes—and we’re looking for someone who leads with empathy, pragmatism, and purpose.

Key Areas of Activity

• Strategic Leadership - drive the profitable and efficient delivery of professional services by aligning operations with Mysoft’s growth strategy, ensuring strong governance, financial control, and resource planning across departments.
• Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth.
• Project Delivery Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols.
• Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities.
• Customer Support Management - lead a responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture.
• Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability.
• People & Team Leadership - build and inspire a high-performing, innovative operations team through strong leadership, development, workforce planning, and a culture of accountability and continuous learning.

About You

We’re looking for a commercially minded and delivery-focused leader who combines strategic vision with hands-on operational expertise. In terms of knowledge skills and experience, you’ll need:·

• Senior-level experience in operations, service delivery, or programme management within an ERP or enterprise software consultancy would be highly advantageous.
• Strong understanding of ERP implementation, preferably Sage X3, Intacct, NetSuite, SAP B1/ByDesign or similar platforms.
• Proven leadership of multi-disciplinary teams including consultants, project managers, and support staff.
• In-depth knowledge of project governance, delivery methodologies i.e. Waterfall, Agile or hybrid, and risk management.
• Experience in resource and capacity planning, alongside service quality and process improvement.
• Commercial acumen with the ability to balance customer satisfaction and operational efficiency.
• Strong communication, stakeholder management and negotiation skills.

You’ll also be a strategic, hands-on leader with high emotional intelligence and a collaborative style. Calm under pressure and solutions-focused, you can communicate with clarity, make sound, data-led decisions, and bring a drive for innovation, quality, and continuous improvement. You’ll hold a relevant degree or equivalent experience, alongside recognised project or programme management credentials (such as PRINCE2, PMP or Agile), with additional certifications like ITIL, Six Sigma or ERP product training seen as a bonus.

Working for Mysoft

At Mysoft, you’ll have the opportunity to work hands-on with cutting-edge technology and innovative products that make a real impact for our customer. On offer is a competitive remuneration and benefits package and the flexibility to work on a hybrid basis. At Mysoft, we value the energy and collaboration that comes from working together in person - sharing ideas, solving problems, and supporting one another in ways that simply aren’t the same remotely. That’s why there will be a requirement to spend three days a week in the office. We’re set in leafy Church Crookham (GU52 0RJ), with good links to the M3 and A30 with free car parking available.

How to Apply

Click on the link to apply and attach your up-to-date CV.We’d also really appreciate a short cover note to support your application, expressing why you’re interested, would be a good fit, and also give us an indication of your salary expectation.