Operations Executive - Immediate Start
Location: London
EU work permit required:
IMG is a global leader in sports, fashion, events and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.
The ideal candidate will have experience as a strategic delivery lead (Gold Command) on major events or visitor attractions, leading on operational strategy, emergency planning and incident management. The role is also one of stewardship for the Operations team – who are comprised of both permanent team members and freelancers during the event – ensuring that they are supported, encouraged and mentored at all times.
Acting as overall operational planning lead for Hyde Park Winter Wonderland, managing the co-ordinated delivery of a safe and secure event in accordance with the premise licence.
Responsible for the operational strategy and tactical delivery of the event as part of the senior management team, working collaboratively and cohesively with the event’s head of departments to successfully deliver the commercial and operational objectives of the event.
Reviewing updates to relevant legislation and guidance and working with the team to ensure excellence and compliance.
Line managing and nurturing the operations team including the Senior Safety Operations Manager, Senior Operations Co-ordinator, Accreditation and Gates Manager and Deployable Operation Managers.
Oversee and conduct the procurement, deployment and operational management of security and stewarding contractors to meet the licence requirements of the event.
Work closely with the Event Director and Senior Safety Operations Manager to review, update and publish the EMP suite, including emergency plans.
Overseeing and signing-off the Crowd Management Plan and all associated documentation produced by the Senior Safety Operations Manager.
Work with the Senior Safety Operations Manager and Production Director to ensure coherent site design and crowd safety processes are in place, particularly around Ingress, Egress and Queues.
Design, implement and manage the Event Control Centre, ensuring staff have the appropriate training and qualifications and access to the appropriate provision of resources.
Regularly monitoring the demands on the operational and staffing budgets to ensure all essential activity is delivered utilising the resources available, within budget, negotiating with suppliers where necessary.
Produce a risk register for the event to ensure contingency plans, training and briefings are consistent with the event and any risks it may face, including financial, reputational and public/staff safety.
Operational lead at multi-agency meetings and for the event’s major stakeholders including The Royal Parks, working collaboratively to ensure aims and objectives are delivered.
Managing the invoicing and post-event reconciliation of suppliers.
Nurturing relationships with contractors, sponsors, clients etc.
Assisting with business modelling and research for new proposed A&E events, including other Winter Wonderland events in other territories.
Some pre-production/on-site assistance with other A&E events within the portfolio including international Winter Wonderland projects.
Regular weekend and long hours over the festive season during Hyde Park Winter Wonderland’s build, open and de-rig period (Nov – Jan).
You may be required to travel to other events in line with the Arts & Entertainment portfolio, including Hampton Court Palace Festival and The Big Feastival.
Outside of event travel, there will be a requirement to travel for meetings as part of the role.
To positively represent company culture and participate in morale-boosting activities.
Experience in producing and project managing large-scale outdoor events or permanent visitor attractions.
Experience in managing major contractors and senior staff.
A clear and professional writing style. Strong literacy skills for proof-reading.
Strong budget decision making skills, ability to make commercial decisions with clear rationale.
Working knowledge of MS Office software, such as Word, Excel, PowerPoint etc.
Experience or understanding of Computer Aided Design (CAD) and sketch-up of Visio for site map design is desirable.
Qualifications and Training:
IOSH/NEBOSH qualification as a minimum (others may be acceptable).
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