Overview

Regional Director - Operations & Strategy to lead regional Station operations and strategic initiatives across the northern UK region, ensuring delivery of business objectives in market share, customer excellence, profitability, and people development. This role combines high-level operational oversight with strategic leadership, driving transformation and continuous improvement aligned with DHL’s global strategy and DGF’s Simplify 7 Growth Levers.

Responsibilities

• Define and execute regional strategy in alignment with national and global business goals.
• Lead complex operational projects and partnerships with significant business impact.
• Drive market share growth through customer retention, acquisition, and innovation.
• Represent the region in national forums and contribute to UK-wide strategic planning.
• Manage the financial performance of the region with strong P&L accountability.
• Champion customer-centric operations, ensuring service quality exceeds expectations.
• Lead customer reviews and continuous improvement initiatives.
• Support onboarding and integration of key accounts, ensuring seamless transitions.
• Oversee logistics operations across multiple sites, ensuring efficiency and scalability.
• Monitor and adjust operational capacities to meet evolving business demands.
• Implement best-in-class practices and technologies to enhance productivity.
• Achieve regional EBIT targets through effective cost control and revenue growth.
• Lead budget planning, forecasting, and investment proposals.
• Monitor KPIs and drive performance against financial and operational benchmarks.
• Inspire and develop high-performing teams and promote a culture of safety, inclusion, and continuous learning.
• Ensure consistent application of people processes to attract, retain, and grow talent.
• Lead change management initiatives including digital transformation and process renewal.
• Drive implementation of the First Choice programme and DGF IT Renewal Roadmap.
• Foster a strong health & safety culture prioritising employee wellbeing.
• Build strong relationships with internal and external stakeholders, including senior leaders and service providers.
• Influence cross-functional teams and lead negotiations where required.
• Act as a trusted advisor and ambassador for DHL in industry forums.

Qualifications & Experience

• 8+ years in senior operations or strategic management roles, ideally in logistics or forwarding.
• Proven experience in leading multi-site operations and large teams.
• Strong financial acumen and strategic thinking.
• Strategic Planning & Execution
• Operations & Supply Chain Management
• Customer Relationship Management
• Financial Planning & Budgeting
• Stakeholder Management & Negotiation
• Process Improvement & Technology Adoption
• Safety, Compliance & Risk Management

Hours / Reporting

HOURS/SHIFT PATTERN: 37.5 hours per week

REPORTS TO: Managing Director UK & Ireland

What’s Next?

If you would like to be considered for this position, please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.

EEO & Culture

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

Note

Referrals increase your chances of interview and you may be notified about new Director of Operations roles in England, United Kingdom.