As our Sales Operations Director, you will report to the Group Sales Director and be responsible for circa 35+ direct sales professionals across both regulated and non-regulated lending streams. You will manage telephony, email and social campaigns for the direct sales channels, focusing on MI and insights to improve processes and ways of working. You will work closely with Marketing and Product Teams to optimise campaign conversion, improve abandonment rates, ensure appropriate call cadence, improve conversion to fund rates, implement efficient shift patterns, and operate within FSA and RCSA parameters.ResponsibilitiesOversee day-to-day operations of the regulated and non-regulated sales teams.Work with Marketing and Product Teams to develop collaborations and strategic sales campaigns.Maintain a people-focused culture, promote smart working, collaboration, and alignment with the sales strategy.Manage the SM&CR regime and ensure compliance with internal and external requirements.Identify emerging customer trends and assess risks to strategy, including technology, customer and intermediary trends.Implement best practices to streamline operations, reduce processing times, and minimise errors.Support the Senior Management Function (SMF) to embed a risk and compliance culture.Track and report key performance metrics related to operations, including workflow, customer satisfaction, and efficiency.Act as a liaison between the operations team and senior management, providing updates on performance and issues affecting service delivery.Model standards aligned to company beliefs and manage team/individual performance.QualificationsExperience managing telephony sales teams.Strong knowledge of commercial/corporate lending products and services.Experience in managing teams and improving operational workflows.Benefits and Other InformationUp to 20% annual bonus + discretionary annual bonus and Shared Reward Bonus.FCA Certified role. Reporting to Sales Director.Matched pension contribution; health cash plan plus private medical insurance; life assurance and critical illness cover.Travel season ticket loans and Ride to work scheme; free local gym access; discounts at local bars/restaurants.Role based from our offices in Cheadle (SK8 3GW).Additional InformationIf you feel you have some of the skills mentioned but not all, we would be happy to discuss your suitability for the role. Together embraces diversity and inclusion and is an equal opportunity workplace. If you need support or reasonable adjustments during the recruitment process, please let us know. This information will be used to provide steps to help you be at your best during this process. Closing Date: Monday 29th of September. #J-18808-Ljbffr