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Job Description

We’re recruiting for a Senior Client Director to join our market leading DC team. You will have personal responsibility for the management, retention, long-term development, and growth of a book of DC pension clients, including some of the largest, most complex, and strategically important clients for Legal & General. This is a senior role in which the job holder must be able to work independently of any management team support to build and develop long-term strategic partnerships.

What you'll be doing:

1. Establishing and developing strong relationships with key decision makers across your strategic client portfolio, understanding the tactical and strategic goals of those businesses in order to meet all client objectives. Ensuring long-term partnerships for L&G with these business-critical organisations and supporting the achievement of DC targets and ambitions.
2. Personally taking ownership for the retention strategy when a strategic client is identified as ‘at risk’, working as part of the DC senior team to take appropriate action to ensure the client is retained and the relationship further strengthened for the longer term.
3. Proactively ensuring that all new business, profitable restructure, and cross-selling opportunities are identified and progressed in a timely manner, ensuring maximization of sales penetration and market share, longer-term strategic client retention, and further development.
4. As a senior member of the DC Client Team, participating in the setting of and personally ensuring delivery of growth targets across the strategically important portfolios, ensuring the continued success of the division and working with the Client Directors and Senior Client Relationship Executives on their own portfolios, supporting their development.
5. Supporting and attending new business opportunities at critical tender, beauty parade, and site visit stages. Working with colleagues in DC Sales to share client experience, trends, and views, thereby supporting the expansion of our relationship with the UK’s most significant DC intermediary consultants.
6. Leading engagement with other areas (Product, Client Communications, Change, Operations), ensuring your strategic clients continue to have an appropriate range of products and services. Ensuring the long-term delivery of DC targets and growth strategy. Using your judgment to balance this activity with other needs of the DC business and other strategically important clients. Personally taking ownership on behalf of DC Distribution for product and proposition developments as required.
7. As part of consumer duty, ensuring our clients have been provided with sufficient information to make an informed decision.

Qualifications - Who we’re looking for:

• Experience and knowledge of DC product solutions and marketplace.
• Corporate client relationship management experience in a product provider, asset manager, or EBC/significant intermediary.
• Understanding of investments, able to articulate at a high level the performance of the funds.
• Understanding of administrative/operational matters in relation to DC pension plans.
• Demonstrable communication/presentation skills – previous client-facing meeting and presentation experience is required, as is the ability to articulate and convey information clearly and compellingly in writing and in person.
• Professional qualifications relevant to the role are desirable, e.g., PMI, Certificate in Financial Planning, IMC.
• Ability to listen to client issues, understand their challenges, and leverage L&G DC to address/resolve these issues.

Whatever your role, we reward performance and behavior with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only).
• There are many discounts we offer – both for our own products and at a range of high street stores and online.
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and prioritize your wellbeing.

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time, and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.