Software Implementation and Training Executive
Location: United Kingdom
Valsoft is seeking a dynamic and experienced Managing Director (MD) to lead one of our software business units!
Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.
This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business's strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.
This role carries full accountability for the business unit's results, making it ideal for a driven leader eager to make a significant impact.
Own the long-range, annual, and quarterly financial and non-financial goals
Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
Manage key relationships with large accounts is mandatory
Customer Care/Customer Success:
Execute an effective, long-term customer success program for clients
Implement and maintain client support initiatives
Facilitate both in-house and client training sessions
Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
Professional Services:
Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
Track on a monthly basis results with the Head of Professional Services
Financial Management:
Review with Senior Management and the team:
Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
Participate in the development of internal department policies and programs to support quality and growth
Drive P&L, ROI, EBITDA, rule of 40 and ARR/IRR performance of businesses and ensure companies are meeting organizational objectives
Driving talent retention and development
Complying with local employment legislation
Developing a true local company culture
Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies
Proven experience in senior leadership roles within the software or technology sector
Strong commitment to customer success and care
For more information about Valsoft Corporation, please visit our website at
Full-time
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