Account Director

About Avvio Reply:
Avvio Reply is the Reply Group company specialising in consulting led creative communications in Employee Experience. Good employee experience results in more engaged employees who'll deliver improved customer experience. Avvio Reply works with organisations to deliver strategic, creative and digital communications that improve the employee experience and drive change. Avvio Reply's solutions are routed in human-centred design thinking, developed from the employee perspective - taking into account the culture, environment and technology of an organisation.

Role Overview:
We're looking for a confident and commercially-minded Account Director to lead key client relationships, focusing on live and virtual events, with involvement in internal communications campaigns. You'll oversee a portfolio of accounts and the client services team, driving delivery excellence, team development and growth. This is a pivotal role with real scope - ideal for someone who's passionate about delivering outstanding experiences, loves building lasting relationships, and has a keen eye for opportunity.

Responsibilities:

• Lead and expand key client relationships for internal communications and events, ensuring exceptional service delivery
• Oversee end-to-end project management, ensuring all work aligns with client briefs, timelines, and budgets
• Manage, mentor, and develop the client services team, maintaining high professional standards
• Provide strategic consultancy to clients and internal stakeholders to drive impactful solutions
• Take ownership of budgeting, forecasting, and ensuring account profitability across projects
• Identify and convert new business opportunities with both existing and prospective clients
• Develop, write, and present persuasive pitches and proposals to secure new business
• Collaborate closely with in-house creative, strategy, development, and event production teams to deliver integrated solutions

About the Candidate:

• Minimum 6 years' experience in internal communications, ideally agency-side
• Proven track record delivering live and virtual events end-to-end
• Strong background in client services, with experience in team leadership and mentoring
• Demonstrated ability to spot and convert new business opportunities
• Commercial confidence in budgeting, forecasting, and financial reporting
• Skilled communicator with a balance of creative flair and commercial acumen
• Comfortable writing proposals, leading pitches, and being on-site at flagship events
• Professional qualification (e.g. CIM, DMI) and experience across both internal comms and events

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need